Is Lidl a good company to work for as a Customer Assistant?

Customer Assistant professionals working at Lidl have rated their employer with 3.4 out of 5 stars in 1,348 Glassdoor reviews. This is an average score with the overall rating of Lidl employees being 3.4 out of 5 stars. Search open Customer Assistant Jobs at Lidl now and start preparing for your job interview by browsing frequently asked Customer Assistant interview questions at Lidl .

Does Lidl pay Customer Assistant employees well?

Customer Assistant professionals rate their compensation and benefits at Lidl with 3.1 out of 5 stars based on 1,348 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Customer Assistant salaries at Lidl.

How happy are Customer Assistant professionals working at Lidl?

45% of Customer Assistant employees at Lidl would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Customer Assistant professionals have also rated Lidl with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Lidl?

Customer Assistant (1399) , Store Manager (379) , Shift Manager (265) , Sales Assistant (236) , Cashier (233) , Deputy Store Manager (193) , Equipier Polyvalent (191) , Sales Associate (190) , Store Associate (189) , Manager (187) , Store Assistant (179) , employé polyvalente (177) , Customer Service (167) , Werkstudent (158) , Deputy Manager (154)

What are the pros of working at Lidl according to real employee reviews?

"Good pay but works out at minimum pay when you divide between the hours you work." ((in 1366 reviews)); "On pros i can say that the salary was good for the amount of work." ((in 478 reviews)); "Reasonable and offer good benefits" ((in 400 reviews)); "very warming and the people are nice" ((in 237 reviews)); "The team is great and very friendly." ((in 230 reviews))

What are the cons of working at Lidl according to real employee reviews?

"The strategy of the company is not clear; long hours; variety of projects; team quite unhappy being short" ((in 601 reviews)); "Poor management and very stressful at times." ((in 576 reviews)); "ABSOLUTELY no work life balance they do not care you are a human with a family etc" ((in 377 reviews)); "the managers have glazed over eyes and lack any humour due to years of being demoralised." ((in 265 reviews)); "Hard and long hours." ((in 135 reviews))

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Lidl

Lidl Customer Assistant reviews

3.4

45% would recommend to a friend

(1,348 total reviews)

Kenneth McGrath

100% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Compensation and benefits

3.0

Culture & values

2.9

Career opportunities

2.8

Senior management

2.6

Work/Life balance

Customer Assistant. employees have rated Lidl with 3.4 out of 5 stars, based on 1,348 company reviews on Glassdoor. This indicates that most Customer Assistant. professionals have a good working experience there. Lidl is rated in line with the average (within 1 standard deviation) by Customer Assistant. professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

1K reviews

5.0

May 29, 2026

Good pay, bad shifts

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good pay, easy work, overtime available

Cons

Shifts range from 6am to 2pm, or from 2pm to 11pm. You're either too tired after 2pm, or have no social life. But that depends on a person.

Lidl Response

1mo

Thanks for sharing your feedback! We know how hard everyone works to make Lidl a success, and we really appreciate the effort you put in every day. If you ever want to chat more about anything, feel free to reach out to your regional ERC—they’re happy to help!

3.0

May 23, 2026

Good people and flexibility, but staffing issues persist

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good people Shift variation Flexible contracts

Cons

Shift times Understaffing Lack of security

Lidl Response

1mo

Thank you for sharing your experience with us. We take every review to heart, whether from current or past employees, and we really appreciate your feedback. If you want to chat more about your Lidl experience, reach out at careers.sm@lidl.co.uk. We’re grateful for all the hard work you put in, and we wish you nothing but the best moving forward!

3.0

May 22, 2026

Decent pay but exhausting long hours

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

The pay was okay and employee discount was good.

Cons

The hours were so long and tiresome. Sometimes you would stay until midnight on the closing shift

Lidl Response

1mo

Thank you for your review and for all the hard work you put in while you worked with us! We’re always looking for ways to improve the experience for our teams, and your feedback helps us grow as employers. We appreciate you taking the time to share and wish you the best of luck for the future!

Viewing 10 - 12 of 1,348 Reviews

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Lidl Customer Assistant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay, bad shifts

Good people and flexibility, but staffing issues persist

Decent pay but exhausting long hours

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