Is Lidl a good company to work for as a Customer Assistant?

Customer Assistant professionals working at Lidl have rated their employer with 3.4 out of 5 stars in 1,348 Glassdoor reviews. This is an average score with the overall rating of Lidl employees being 3.4 out of 5 stars. Search open Customer Assistant Jobs at Lidl now and start preparing for your job interview by browsing frequently asked Customer Assistant interview questions at Lidl .

Does Lidl pay Customer Assistant employees well?

Customer Assistant professionals rate their compensation and benefits at Lidl with 3.1 out of 5 stars based on 1,348 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Customer Assistant salaries at Lidl.

How happy are Customer Assistant professionals working at Lidl?

45% of Customer Assistant employees at Lidl would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Customer Assistant professionals have also rated Lidl with a 2.6 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Lidl?

Customer Assistant (1399) , Store Manager (379) , Shift Manager (265) , Sales Assistant (236) , Cashier (233) , Deputy Store Manager (193) , Equipier Polyvalent (191) , Sales Associate (190) , Store Associate (189) , Manager (187) , Store Assistant (179) , employé polyvalente (177) , Customer Service (167) , Werkstudent (158) , Deputy Manager (154)

What are the pros of working at Lidl according to real employee reviews?

"Good pay but works out at minimum pay when you divide between the hours you work." ((in 1366 reviews)); "On pros i can say that the salary was good for the amount of work." ((in 478 reviews)); "Reasonable and offer good benefits" ((in 400 reviews)); "very warming and the people are nice" ((in 237 reviews)); "The team is great and very friendly." ((in 230 reviews))

What are the cons of working at Lidl according to real employee reviews?

"The strategy of the company is not clear; long hours; variety of projects; team quite unhappy being short" ((in 601 reviews)); "Poor management and very stressful at times." ((in 576 reviews)); "ABSOLUTELY no work life balance they do not care you are a human with a family etc" ((in 377 reviews)); "the managers have glazed over eyes and lack any humour due to years of being demoralised." ((in 265 reviews)); "Hard and long hours." ((in 135 reviews))

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Lidl

Lidl Customer Assistant reviews

3.4

45% would recommend to a friend

(1,348 total reviews)

Kenneth McGrath

100% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Compensation and benefits

3.0

Culture & values

2.9

Career opportunities

2.8

Senior management

2.6

Work/Life balance

Customer Assistant. employees have rated Lidl with 3.4 out of 5 stars, based on 1,348 company reviews on Glassdoor. This indicates that most Customer Assistant. professionals have a good working experience there. Lidl is rated in line with the average (within 1 standard deviation) by Customer Assistant. professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

1K reviews

3.0

Jun 29, 2026

Understaffed with unfulfilled contract hours

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

10% Discount card, paid induction day

Cons

Always understaffed with extreme expectations, stress, 25 hr contract was not met- i was often on 12 hrs a week so contract was often and never honoured

Lidl Response

Thank you for taking the time to share your experience with us. We take all feedback seriously, as we want everyone’s experience to be the same across the board. If you’d like to chat more about your Lidl experience, feel free to get in touch at careers.sm@lidl.co.uk. We wish you all the best in your future career.

4.0

Jun 27, 2026

Good pay but staffing issues affect service

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Good pay & employee discount

Cons

Less staff on shift, whilst serving customer have to work on shop floor too (vice-versa)

Lidl Response

Thanks for your review. We’re so glad to hear you recommend working with us – it means a lot. A huge thanks for all your hard work during your time at Lidl, and we wish you nothing but the best in your next adventure!

4.0

Jun 16, 2026

Friendly management in a relaxed but demanding environment

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

Very friendly management, Relaxed environment

Cons

Long hours, minimum break time

Lidl Response

1mo

Thanks for sharing your feedback! We know how hard everyone works to make Lidl a success, and we really appreciate the effort you put in every day. If you ever want to chat more about anything, feel free to reach out to your regional ERC—they’re happy to help!

Viewing 4 - 6 of 1,348 Reviews

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Lidl Customer Assistant reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Understaffed with unfulfilled contract hours

Good pay but staffing issues affect service

Friendly management in a relaxed but demanding environment

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