The turnover rate is crazy high, although when you ask why they recruit so frequently HR will say "we are growing very quickly". They will not tell you that pay is pennies compared to the mental workload. As I said, you will be giving information that customers say they don't even get to discuss with their doctor. However, you are not paid in a way that reflects this. Don't join this company as a Wellness Specialist unless you absolutely have to. You'll be killing yourself and your self esteem for barely above minimum wage. You are also not given adequate break times overall or at least set breaks between calls to recover from mental fatigue. You are glued to the chair and given measly breaks that are just long enough to not go insane. They will burn you out with call after call to the point you are mentally exhausted every day. Some customers have unrealistic expectations, little patience, and feel entitled. The company does not mind burning out employees so long as customers are happy, even customers who don't spend a dime (which defeats the purpose of the wellness call to supplement purchase pipeline). They will do nothing about wasteful customers who are abusive and ask PhD level questions without spending any money. Your self respect will be in the gutter as well as your energy, since they will also make you work holidays. They also scan calls and shift the bar so that it is nearly impossible to get a perfect score, even if you handled the call in a way that has no practical flaws and encouraged the customer to trust the company and spend more money. They do this so they don't have to give you as big a raise. Some grading criteria are largely subjective or irrelevant to the customer. When you do something right, they find a way it could've been even more right. Growth opportunities are sparse
