Life Storage reviews

3.5

58% would recommend to a friend

(137 total reviews)

Joseph Saffire

47% approve of CEO

44% positive business outlook

Reviews by job title

137 reviews

Reviews about "Compensation"

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2.0
Jun 25, 2015

manager

Recommend
CEO approval
Business Outlook

Pros

Solid schedule. Time off when you want. Las Vegas Western DM a nice guy who tries.

Cons

Upper management has no experience. HR is a joke and has 0 power. Company wastes vast amounts of money. DMs takes bribes to add expensive contractors to the market. Pay is okay at best however the 'Bonus' system which is the balance for the lower pay is completely managed by the "Director" of the company who has little understanding of the business and makes them nearly impossible to hit. 'Protection' is forced on customers and is added to the rent. If you do not make customers pay extra amount around $20 you are forced to do extra work and made examples of during weekly meetings which take place during your work hours. Regardless if your busy of not. DMs travel around on the company dime spending thousands to look at a sign yet if you ask for basic supplies you are told there is no money for these things. If you have a issue and report it to HR they just report it to who you have the issue with and tell you they have no power to handle it. An employee had cancer and was forced to quit and was told she was not able to take FML due to us not having enough employees. They only promote people who are unable to think for themselves. Flirting will get you promoted. Benefits are a joke. They also lie about your first bonus being prorated and give you that in writing then just don't pay you blaming 90 days. Which is says from first day on the letter.

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Life Storage Response
10y
Thanks for taking the time to share your thoughts. We’re sorry to hear that this is your current perception of LifeStorage. Based on the feedback of many associates, we have implemented additional internal communication channels to create a forum for discussion among all LifeStorage employees. We also provide robust compensation packages to our team. We want to reward associates for their work creating a best-in-class experience, and also includes competitive benefits such as 401(k) plans, health benefits, and paid vacation and holidays. If you haven’t already, we highly recommend you take a look at the new resources we’ve created. Thanks again for your thoughts!
3.0
Jun 8, 2015

It's what you make it

Recommend
CEO approval
Business Outlook

Pros

Pretty easy, showing storage units to potential customers, majority of the time you will always get a sale

Cons

Management did not properly check on the property, would only come by when it was time to cut locks, was always last minute Company Always changed how we would receive our commission and bonuses Expecting more from employee, but investing very little into certain facilities Customers Some could be very pleasant others could be down right rude, liars, and etc

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Life Storage Response
10y
Thanks for sharing your feedback. Even though you are no longer with LifeStorage, we wanted to let you know that we’ve implemented additional communication channels to create a more open forum for associates and upper management to connect. Thank you for your thoughts!
4.0
Feb 14, 2015

I love working here!

Recommend
CEO approval
Business Outlook

Pros

Great people and good commissions!

Cons

Very tiresome dealing with all the customers with a very small team.

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Life Storage Response
10y
We appreciate your positive comments and ongoing commitment to providing a best-in-class experience for our customers. Our goal is to support our amazing team. As we always appreciate suggestions of what more we can do, please feel free to share additional feedback and suggestions with us directly through our internal channels. Thanks again for your thoughtful response!
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