Lifetouch reviews

3.1

50% would recommend to a friend

(2,228 total reviews)
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Ken Murphy

59% approve of CEO

27% positive business outlook

Lifetouch has an employee rating of 3.1 out of 5 stars, based on 2,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lifetouch employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jul 14, 2014
Recommend
CEO approval
Business Outlook

Pros

I like that we work independently and that we can take creative portraits.

Cons

Where do I begin? As a photographer/sales specialist we are sent to churches where you don't stand a chance of making money. Sometimes in the ghetto. The marketing rep in my area couldn't care less about our safety or if we make money. The company standard is that we set up at noon when arriving at a church. She will have us set up at ten am with the promise we will get done earlier but that never happens. She also has us start earlier than any other district nation wide on Saturdays. Complaining does no good. We have a minimum wage guarantee but wage adjustments are supposedly done quarterly. It is so confusing it is really difficult to know if you ever get minimum wage. The most frustrating thing for me is the company pays us according to our sales average. If we are sent to a poor area and our average drops below 75% we make 12% commission instead of 16%. Now we are not only having a bad day but are further penalized by making less commission. Then to top it off..if we go to a better church within the same week, we have to sell a lot more in order to get our average up to 16%. I am out of here as soon as I find a better job. I am sent hours away from home week after week even though there are many churches in the city where I live. Another problem is when you have co-workers who don't keep up. If we pick up extra sits to keep us on schedule it hurts our average. It is very unfair to get paid less for working harder.

1.0
Jun 9, 2014

bit of a nightmare, actually.

Recommend
CEO approval
Business Outlook

Pros

It's fun to meet the different people at different churches. I don't mind travelling and staying at hotels. It's also nice to give people a product that they really like.

Cons

Where do I start? --This job was not as advertised. I was told I could make 'up to $40,000' at this position. He was very careful not to lie to me directly, but that's what I was told. I have worked there 8 months and made about 6 grand. --whenever i contacted my boss with a complaint, he gave me a boilerplate 'salesman' answer. I could not get an answer from ANYONE when I asked what the average earnings was for salespeople. I heard a rumor that the average pay for the whole company (ceo and president included) was $18,000. --I'm told that we have to make 'at least' minimum wage, but they pay structure is impossible to understand, and the pay stub with accompanying report is even worse. When I asked people to explain it to me, I was given the runaround. I once worked 7 days, and received a check for 100 dollars. --the job is very physical, and it wears you down. Within a few months, I had symptoms of carpal tunnel syndrome, and the thumb on my left hand popped out of its socket several times a week. I was too exhausted to do anything else during the day (including look for better employment). I will admit that I have RA and fibro, so this may not be the case with everyone. --the wear on your car is awful. The per mile they pay, while higher than the national average, is barely enough to cover gas and oil changes. --there are no lunch breaks. You can bring something and eat it if there's time, but you never know if there is a place to store/reheat it --they determine if you qualify for health benefits, and if your hours dip below the minimum requirement, they will drop you. I'm told it is much too expensive and inadequate service anyway. --there is no room for advancement. My boss once said 'in a conference call to 'give yourself a raise'. Basically, to sell more, That's not how a raise works. --When you sell more, you get sent to the better accounts. But if you're in a poor area, you can't sell more, so you are sent to more poor areas SO YOU CAN'T SELL MORE. --I have worked in churches where I do not feel safe. I was sent to an area in gary where a woman was attacked and beaten less than a mile away from me. I am very small and could not defend myself if I needed to. I have been in other unsafe conditions as well, exposed to damp, cold environments, uncomfortable chairs (that led to pain and numbness in my body) --Schedule can change drastically without notice. --my church coordinator was terrible. She would do anything to sign on a church, even if there was no money to be made. She would schedule sits before and after our scheduled hours. If there wasn't enough sits to make it worth our effort, she would LIE and say their were enough. She would change the schedules without notice, and then not inform the correct people. --worst of all, I once walked in on our coordinator telling a volunteer "it only costs us 8 cents to make a print, you don't have to buy anything, we're just here to make friends with you". That was the same church in the area where the girl was attacked, and where she lied about the number of sits. --they expect you to go on unemployment during the off time which is January-May, even though they will tell you it's jan-feb and treat it like it's a great perk. Because of the time I signed on, I didn't qualify, so I was left to fend for myself. I will admit that I am the wrong person for this job. I'm a good photographer, but a terrible salesperson. I don't handle the pressure and the constant rejection. But there were things genuinely, seriously wrong with this job.

3.0
May 23, 2014
Recommend
CEO approval
Business Outlook

Pros

The people, the passion, the commitment for what we do. Capturing wonderful memories. It is a wonderful place if you are into the mission of the company.

Cons

every 3 years, new president in the corner office at the school studios division. Why? Because Paul Harmel, CEO of Lifetouch corporate, has no idea what he is doing. The job has passed him by. He knows it but won't admit it and retire. His cronies are on the board and they follow his lead. Typical corporate board. They enjoy the perks, and won't 'do in' one of their own. As an employee owned company, there is no way to bring in an outsider that can shake up the leadership. It needs to happen. Harmel is a disaster for the company. 8 Presidents in the biggest division in 10 years. That is not where the problem lies. it is with Harmel and the board.

Viewing 40 - 42 of 2,228 Reviews

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