Lifetouch reviews

3.1

50% would recommend to a friend

(2,228 total reviews)
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Ken Murphy

59% approve of CEO

27% positive business outlook

Lifetouch has an employee rating of 3.1 out of 5 stars, based on 2,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lifetouch employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jan 25, 2023

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

Great janitorial and mail room staff. Those people are good people.

Cons

This PHOTOGRAPHY company does not care about PHOTOGRAPHY! There is a lot of left over "good ol boys club" mentality, if you don't feed into the political mind games, you are labeled a bad employee. The culture is very 'clicky'. They don't value talent nor do they have any empathy or class. Everyone is out for themselves. It's sickening. Do not work here.

5.0
Sep 27, 2020

Amazing coworkers

Recommend
CEO approval
Business Outlook

Pros

Its a large and leading operation with the heart of a mom and pop small business. This group makes you feel included and part of a team from day 1. They make sure to go over everything you need to know, and then some. The job is fast paced and the day goes quickly. You get to travel a lot. You get to see a different group everyday. If you have a hard time one day, the next day is a different school and a fresh start. Co-workers give great encouragement, bosses are the best I have experienced. There are other types of photo jobs you can be cross trained in. The company and upper management is always trying to find the best and easiest way to do things. You are provided with all equipment and supplies you need, and they are amazing at repairing and replacing as quickly as possible. Everyone goes above and beyond so that you can do your job. The hours are pretty much when schools are open, so you get holidays and weekends off typically.

Cons

the good thing is its not a commission job, but the hourly pay is average, however the company does pay for drive time, which is very generous, mileage and gas. You do have to travel in all weather, and some schools have no AC, so buy water proof boots and bring a fan. Some days are so busy you may not get a break, so you'll definitely need snacks to keep going.

1.0
May 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent camera and flash setup. Moderate storage for abundance of props for photos.

Cons

-No adequate professional training for photography. Anyone can apply and be "trained" but really could be a high school student who took photos on their phone. About 3-4 days of "photography training" but only alooted what the company gives for training hours and then you are thrown to the wolves and do actual sessions. So customers anticipating professional photos really have to take their chances on who they get. -Long wait times for IT or technical support issues -No guaranteed hours even for part-tim. Can barely live on their wage given to a part time employee. You are given more hours during the holidays but you will be killing yourself working with rarely any breaks. There were days I went without any food or potty breaks because of the back to back scheduling for 15min sessions. Not every kid or family can work within that time. -The photography is graded by their standards. Even if the customer only needs certain ones you have to get the requirements of the company which sometimes angers the customer. -Money is the main focus. Selling over-priced packages in studio yet the online prices are extremely low barely gives the sales representative a chance to sell said packages and get "commission". -Scheduling changes throughout the day based on appointment log. So if you are "on call" you can easily be sent home and barely get any hours. OR be extremely understaffed since you only have a set number of hours allotted throughout the week to the employees. -You have a 15 min window to photograph a session, and somehow this can allow an outfit change. Then spend 45 min in the sales process. Yet if you have someone booked directly 15 min after them, but you don't have enough apt. on the books to bring in a co worker, you somehow have to juggle those two (or three of four or however many are scheduled back to back). -Expect not to have a life. Sat-Sun are the busiest so expect to work all day. But also be on call for weekdays which you will most likely work. Schedules are posted a week in advance and even your requests off for personal events arent always honored.

Viewing 55 - 57 of 2,228 Reviews

Glassdoor has 2,391 Lifetouch reviews submitted anonymously by Lifetouch employees. Read employee reviews and ratings on Glassdoor to decide if Lifetouch is right for you.