Lifetouch reviews

3.1

48% would recommend to a friend

(2,228 total reviews)
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Ken Murphy

51% approve of CEO

26% positive business outlook

Lifetouch has an employee rating of 3.1 out of 5 stars, based on 2,228 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lifetouch employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

2K reviews
3.0
Jan 25, 2016

Stuck in the 90s...

Recommend
CEO approval
Business Outlook

Pros

Great product, good work environment, ok benefits package but GREAT retirement plan. The people that work at Lifetouch are their greatest asset. Company has a great future if senior management and personnel infrastructure are addressed.

Cons

Back office operations are sorely antiquated, very, very political, not always in sync with the times, pay scale is about 20% below median. Very out of touch with the times. Many years ago Lifetouch built their success on a very pro-employee culture but that no longer exists. People aren't as valued as they should be.

1.0
Sep 10, 2015

Photographer

Recommend
CEO approval
Business Outlook

Pros

- Summary - Working alongside other employees that you've trained along with can be fun, as well as rewarding when you take a picture of a kid that truly appreciates picture day. - Detail - Like what everyone says in the reviews: - A good stepping stone - "Good" experience with handling workloads as a photographer. - Rewarding experiences with taking picture of kids, especially preschoolers / kindergarten students that are taking their photos for the very first time. Especially rewarding when you can capture a child who is handicapped. - People in the company "care" about you. Your lead photographers will "help" you when things get out of hand and/or you are in a problematic situation. - Sometimes, the scenic driving can be beautiful. - Other photographers that you've started alongside with will also get your back when you need help. - 401K benefits, free medical insurance, etc etc.

Cons

- Summary - Cons heavily outweigh the pros and are just not worth it working at Lifetouch. If you're not here for the experience, you're WAY better off working as cashier for a grocery store. - Detail - - High turnover rate. Twenty people came to training day. Out of the twenty, nine people (including myself) were left two to three weeks later. I should have done that myself, but I was so desperate for experience for photography, I felt cornered. - Something I didn't experience, but what I've heard from my fellow photographers: training day is too short. You only trained them for one day and expect them to set up, take pics and tear down all by themselves the next day. - Minimum wage. Didn't stay long enough to see if I'll get a raise, but according to other reviewers here, don't expect to see any. And if you do, raise is abysmal. - Expect to wake up around 4am by average. 3am if you're really lucky. - Hours are too flexible. One day you'll find yourself working 12 hours straight (including setup, tear down and lugging your equipment), and the next day, you'll find yourself working no hours at all. - Some lead photographers help you to the point where they hurry you up and finish faster than you should, equating to less hours. - Wear and tear on your car. Expect to lug 75+ lbs worth of equipment in your car driving anywhere between 15 mins to almost an hour's worth from the office by average. If you care for your car, this will be a major turnoff, especially if you're paying for your auto insurance and worry about the mileage. By the time you're reimbursed for your mileage and get your bi-weekly check, you'll see yourself spending a good portion of that to your auto body shop. - Equipment is outdated. I was assigned a very old set that was poorly managed by a previous photographer, and frames #4-5 (Case 2) almost landed on a 2nd grade student. I don't blame the teacher for getting mad at me. I pleaded the manager to get me a new set, and all he/she did was tape the frames around. Are you kidding me!? I don't care if you give me a raise! I am NOT working with that until I get new equipment that is less hazardous to a child's well being! - Despite being a photographer, expect to do a butt ton of paperwork, especially if you're lead photographer. - A LOT of favoritism going on in the company where employees ask super unnecessary questions to the territory manager, and are obviously just there to butter up to him/her. - You DO NOT have freedom of how pictures are taken. You're practically working in an assembly line posing them the same stupid instructions: stand on red feet; thumbs in pocket or hand on hip + bend on knee for girls; lean forward (super important); chin down; chin forward for the double-chin and/or eyeglass wearers (super important); head turn slightly to the left; head tilt slightly to the left (super important); and that big "genuine" smile that you will almost never get. Expect to be running ragged doing this from Preschool to 12 graders + staff members, taking a picture of them ideally around 35 seconds to a minute per student. I can list a whole lot more as to what's wrong with Lifetouch. If you still want to take this job knowing these cons, then I wish you the BEST of luck good sir/madam.

3.0
Sep 1, 2015

NA

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some great people who work there, though many are beginning to leave. It used to be a much stronger company.

Cons

Management is out of touch. Once an industry leader, Lifetouch seems to be scrambling in the relevance and innovation categories.

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