Lionbridge reviews

3.5

63% would recommend to a friend

(2,701 total reviews)
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Sebastian Bretschneider

Not enough data to show CEO approval

55% positive business outlook

Lionbridge has an employee rating of 3.5 out of 5 stars, based on 2,701 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lionbridge employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Aug 22, 2019

"Fast Finger Contest" !!

Recommend
CEO approval
Business Outlook

Pros

Stay at home and flexible, small income as a side job or part-time job

Cons

Not a job for pay bills or serious income. My complains pretty much same as previous one who said"Who will hit the Buzzer button first?". I will call it "who has a fastest finger." than you will win your job (Hit the button fast enough to get your calls). It is a job than we all have to fight for a call and the way to test is: Fast enough.....to get your in coming calls. If you are professional interpreter and serious about this job or you want to make a living with this job, calls flows setting is not supposed to be this way. Telephonic Operations department is a problem (Maybe it is a one man show not even a department). Not letting calls go to everyone who is available, instead she controls who gets calls or not. I have been working with LionBridge for more than 10 years and knew all the system changes and call setting issues. But no one values interpreters' opinions, or voice. I knew too much and got too many things or info to offer to CEO or management level. But concerns or complaint letters I have sent it seemed like been received by the same problematic person. Lionbridge company doesn't know anything about all the problem or job issues that telephonic interpreters have faced. We as interpreters are at the front line workers for this company and working with DHS officers, Immigration Court or border protection officers, but we have been treated like no body. Payment disputes and comments of complaint are all being charged by the same person, who is unprofessional, not neutral and have code of conduct violations. This is a big management issues.

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Lionbridge Response
6y
Thank you for taking the time to provide candid feedback. Please don't hesitate to contact me directly if you have issues that remain unresolved. We have the best interpreters in the industry and we want to ensure there are no breakdowns in communication. - Lionbridge CEO
3.0
May 5, 2019

No stability

Recommend
CEO approval
Business Outlook

Pros

Remote/work from home/make your own hours Decent hourly rate for the work Small bonuses offered from time to time Ability to work extra hours some weeks

Cons

There is no stability at this job, and you are completely disposable. Your work quality scores are based on a selection of an average of 10 tasks per month, and while most of it makes sense some parts don't at all. All training is literally repeated content from the training manuals which is fine for those starting out, but doesn't provide additional value if you have further questions or need help with a specific task. Communication is very poor - I was put on quality review and restricted from working, which I expected even though for the most part my scores were very high, and received no communication for over four weeks until I received a separation of employment letter. I'm pretty sure nobody ever performed a quality review of my work. I would have appreciated not having to wait over a month to find out - I could have started another job and not lost out on a month's worth of wages. Also - you give the client access to your phone, who knows what they look at.

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Lionbridge Response
6y
Thanks for the candid feedback. Communicating easily and effectively with our community is very important to me. - Lionbridge CEO
3.0
Dec 20, 2018

Not for everybody, but for some it's a great job.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work whenever you want Interesting work- sometimes No dealing with people 401k Not a bad hourly wage for what you're doing

Cons

Part time No person to contact only department email addresses that often tell you to contact a person but won't give you their information. Little performance feedback Occasional task shortages No health benefits

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Lionbridge Response
6y
Many thanks for your valuable feedback. - Lionbridge CEO
Viewing 82 - 84 of 2,701 Reviews

Glassdoor has 4,292 Lionbridge reviews submitted anonymously by Lionbridge employees. Read employee reviews and ratings on Glassdoor to decide if Lionbridge is right for you.