Loom reviews

3.8

70% would recommend to a friend

(83 total reviews)
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Joe Thomas

70% approve of CEO

70% positive business outlook

Loom has an employee rating of 3.8 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Loom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

83 reviews
1.0
Jul 7, 2022

Poor business practices, unequipped leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Decent benefits and pay.

Cons

Where do I start: - A non-existent culture. All of the individuals who actually made effort in this area have since left. All that remains is a vague silhouette of a once thriving culture to which the business clings for clout with candidates. This is all but confirmed by the swell of obviously fake reviews, making a feeble attempt at bolstering the floundering company's tarnished reputation. (Seriously, read them. They're hilarious in how devoid of personality they are.) - Career advancement which is largely based on favoritism. For example, an engineering manager who -- without extensive prior experience -- managed to go from EM to Product manager, to Group PM, to Director of Product in a span of... Six or so months? I wished I could say this was the only example of this, but it is not. - Chasing the Almighty inflated valuation (to be fair, like much of Silicon Valley) at the expense of actually growing the business, creating massive exposure that leaves the company vulnerable in the event of... lets say... difficult market dynamics. This is evidenced by the recent layoffs of 15% of the staff (a value which does not include employees that were likely forced out due to ~reasons~). - Individual contributors bearing the brunt of execution are largely overworked, underpaid, and undervalued with little recognition or opportunities for advancement because of their contribution. - Leaders who lack experience, but -- more importantly -- lack humility. I've witnessed this inexperienced leadership team make a host of terrible, egotistical decisions and fundamentally not understand the implications of these actions or how their decisions affect their teams and their livelihoods. Not only this, but they seem to lack the ability to accept and action upon critical feedback. Any criticism is met with vague and meaningless platitudes with no actual plan around how to course-correct or make things better, or is outright ignored. It's sickening. - Business fundamentals are fundamentally bad. The total number of Loom users compared to people who pay for the product is utterly laughable. It's clear leadership has no idea how to extract value from the product and convert free users to paid customers. - I could go on, but I'll stop here.

1.0
Oct 27, 2022

Once vibrant company & culture, sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great humans doing great work, decent pay

Cons

Leadership does not have the skills to run a company of this scale, but believe they are Tech Gods and can do no wrong. This leads to incredible issues around planning, communication, hiring, etc. Senior leadership has failed to execute over the past few years but ICs bear all the brunt of the mistakes e.g. multiple layoff rounds, firing of executives. If you look at the projects Loom has committed to in the past few years, and spend 5 minutes playing with the product, you will feel an obvious disconnect -- the app is broken in many ways but instead we have been building social media and ML features. The 10-year goal was stated to be "becoming the largest video platform" which is just insanity if you consider the product. These are VC tech bros trying to be the next tiktok, but are just high off their good luck and market timing. Unfortunately I don't think Loom can take it to the next level as a business with the current leadership, who have made it very clear they are not open to feedback or doing anything differently. It's really sad to see, a few years ago Loom had a very special culture and some great people. Unfortunately the quality has gone straight downhill, both of culture and product

1.0
Feb 23, 2023

Warning: if you're a candidate, DO NOT JOIN

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people (who are left at least), no one in leadership though. At least 2-3 people quit a month at this point.

Cons

Everything. In my entire tech career I've never heard of or worked at a more toxic company. Loom is basically just 1 good idea that will never scale into a successful company. No sound decision making happens here. CEO and COO make decisions in a vacuum. If you disagree with either of them, you're fired. Fear-based company run by corrupt people. Everyone that works here is miserable the only reason the whole company hasn't quit is because the market is so bad.

Viewing 4 - 6 of 83 Reviews

Glassdoor has 84 Loom reviews submitted anonymously by Loom employees. Read employee reviews and ratings on Glassdoor to decide if Loom is right for you.