Lovesac reviews

3.2

44% would recommend to a friend

(545 total reviews)
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Shawn Nelson

55% approve of CEO

34% positive business outlook

Lovesac has an employee rating of 3.2 out of 5 stars, based on 545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lovesac employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

545 reviews
5.0
Oct 10, 2013
Recommend
CEO approval
Business Outlook

Pros

I will never forget my time at Lovesac. It was such a unique company to be apart of for 2 years. I had many opportunities to collaborate business plans and ideas with the CEO, founder, and HQ team--they even gave me their personal cell phone numbers! Lovesac intrigued me from my first interview. Each employee (part-time up the ladder to the director of retail stores) was so passionate about the company. I worked for 4 other big retailers before my time at Lovesac--however, Lovesac changed every negative opinion I previously had about retail management. The founder, CEO, and HQ team gave me the opportunity to manage my stores with "common sense and good taste" among many other unique core values and company best practices. I never felt micro-managed and I was never overwhelmed with unnecessary "busy work" projects. My colleagues were all dedicated and hard working go-getters that inspired me to become better. Every market manager and manger was an entrepreneur. Lovesac is a team of extremely talented, driven, and passionate employees. The product...well, stop into any Lovesac store and I'm sure one of the above mentioned employees will demonstrate it much better than my words could explain. Trust me...it's amazing and comfy!

Cons

With such an amazing product...rapid growth is inevitable. The con in that situation is that it could lead to a disconnect between the upper-management and retail management on the front lines of the business. However, Lovesac has an amazing CEO and founder who are extremely involved in every aspect of their business and I honestly doubt they would permit that to happen.

5.0
Oct 6, 2013
Recommend
CEO approval
Business Outlook

Pros

I have been with Lovesac for a little over 4 years. Aside from the amazingly innovative product line and the compelling vision and culture of this organization, Lovesac offers you an opportunity to DO SOMETHING. Large or small, anything and everything matters here. It could be offering an idea for floor sets, recommending a new operational tool, or reinventing the entire sales process...not to mention what we are able to do day-to-day to help people. We help people. I can't explain how rewarding being a part of this company has been. It's a hard job but more than worth it. Immense growth/career opportunities. Clear, organic communication from the top down. What other company do you know that has a CEO who blocks out 6+ hours of their week to talk with retail managers on conference calls to discuss their business? If interacting with people, uncovering solutions when issues and challenges present themselves, and motivating others to perform to their highest potential is of any interest, Lovesac is something you want to be a part of. We're building something here.

Cons

There are not many cons to this company however with its continuous evolution/development and rapid growth there is little time to adjust . You must be able to adapt and embrace change. Unless it is visible/obvious you are struggling it is up to you to raise your hand and ask for help. You have to remember, everything is what YOU make of it.

2.0
Oct 6, 2013
Recommend
CEO approval
Business Outlook

Pros

An amazing and revolutionary product line that continues to grow and improve. The very top of the management chain is extremely helpful, inspiring, and fuels the energy that drives this company upwards. I still love and live by all of the original values Lovesac has taught me. That was back when "common sense and good taste" was our foundation to build on...

Cons

For the first 4 years of my Lovesac experience, I would have almost no need for this section. This was a career that required very hard work, paired with equal reward and vast opportunity for growth. The course of this year was different however, full of fumbled procedural changes, covered up with half-truths. It appears that the top of command seems to have lost sight of the failures in the bridge that connects the corporate office with its retail stores. The management that does control that bridge has become power hungry, ignorant, and stubborn to the fact that each store is placed in a unique environment. The people who used to be responsible for the communication reaching each store, and changes being implemented successfully, have turned into nothing more than criticizers and finger pointers, favoring their HQ counterparts. This used to be a company where one of the common motto's was "it's your fault". That meant that we succeeded and failed together. However this year has proven that the motto was changed to "it's retails fault", and the representatives at HQ are not responsible for their own mistakes. These faults instead are warped into it being retail's fault for not checking that HQ did their job correctly. It is very hard to maintain motivation for you and your staff when you go to work everyday expecting to deal with someone else's mistake, take it as your own, and handle the onslaught of a negative customer review. All without your own company watching your back.

Viewing 520 - 522 of 545 Reviews

Glassdoor has 554 Lovesac reviews submitted anonymously by Lovesac employees. Read employee reviews and ratings on Glassdoor to decide if Lovesac is right for you.