Lower Operations Analyst reviews

2.9

29% would recommend to a friend

(12 total reviews)
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Dan Snyder

55% approve of CEO

24% positive business outlook

Reviews by job title

12 reviews
1.0
Nov 5, 2021
Recommend
CEO approval
Business Outlook

Pros

You can make fast friends with your coworkers. There are frequent happy hours, free lunches and t-shirts but that is to boost morale which is pretty much non-existent. Casual dress if you wear the very affordable and comfortable branded t-shirts. Smith’s Mill office is nice and holds incredible potential - just not all the employees. On site barber - who is very talented and an incredible person. If you have tattoos/piercings you don’t need to cover or remove them. You can go negative in PTO if it is approved (typically is)

Cons

You find out about MAJOR changes from employees from different departments before management announces. Management does not have open communication regarding your position, growth opportunities or job security. ‘Promotions’ are given without pay raises because “that’s the base pay and you were hired making more than others”. Management says you’re being greedy if you ask for a raise. Every department is a frat house - not just sales. Very clear and obvious favoritism toward certain employees. How do you commit time theft and say you clocked 20+ hours of OT but are never in the office and your team lead AND supervisor can see your performance numbers are garbage? How do you have a job after that? EXTREME micromanagement - to the point of planning each employees day to the hour… that’s excessive. Too many meetings that are repetitive and not related to your job. Friday morning meetings are mostly for sales, and there is never any clear agenda or planning. More mens restrooms than womens because “there are more men in the office” - that’s a direct quote from HR. NO JOB SECURITY - a friend was recognized for top producer of the month in the morning and got laid off at 4:30 that same day for ‘performance” (note: this was the beginning of their mass layoffs) Once upper management realized they had grossly over hired, they raised daily and weekly performance expectations to an almost unachievable number to have the layoff excuse for performance. Required overtime. Friends who still work there have expressed how almost every perk of working there is now gone. The Smith’s Mill office is not super close to many lunch spots - and there is VERY little fridge space to store a packed lunch.

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Lower Response
4y
Thank you for taking the time to write a review. We appreciate all of the feedback you provided and use these items to help improve team member experience and communication across the organization.
2.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

The work itself is easy, but weird one off loan files can be challenging and fun. Very positive atmosphere when all is going well. Would work there again, but may randomly get laid off again if none of the 23 year olds can sell a loan at 2-3percent.

Cons

The 401k sucks at a quarter to a dollar match. Don't need 2 offices. HUGE OPS layoffs because sales team is underpwrforming and constantly rotated in and put of the company( need to hire experienced loan officers). Loan officers do a horrible job putting together applications and try to get some shady files past you. Will not respond to emails except with "Has this been resolved yet." Customers are confused and scared off when those other than loan officers contact them. Sure, they may have more time searching for new business this way, but the LO should be the ONLY point of contact, so that less loans are ignored or canceled and the customer experience doesn't suffer.

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Lower Response
4y
Thanks for taking the time to leave a review. We know the work can be challenging and we appreciate team member's efforts to help our customers with the biggest purchase of their lives. The mortgage industry has experienced a time like no other from low rates to inventory shortages. While we do our best to prepare for these changes, they continue to ebb and flow. We do not condone disrespectful behavior between employees. If you wish to go into further detail about your experiences, please reach out to us at HR@lower.com.
5.0
Aug 2, 2021

Great Work Environment!

Recommend
CEO approval
Business Outlook

Pros

Really enjoy the positive energy here and the support you’re given. Everyone is here to grow and help each other and the company succeed.

Cons

None! Best experience I’ve had so far. I’ve never been this happy to go to work

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