For my orientation, I was sold on the idea of a mortgage company making the process easier by having one Loan Advisor hold the borrowers hand throughout the homebuying process. Working as a processor behind the scenes, I watched the company add more and more people into the equation. Borrowers began getting calls from processors, insurance agents, loan advisors, and lending coordinators who have only been in the industry for 2 weeks. I could see borrowers get confused and worried as their closing date continually gets pushed back, with loan advisors reassuring them everything is okay while everyone in "operations" is staying late/pulling teeth trying to get this thing closed.
This has put so much stress and extra responsibility on the operations department. I know several people (myself included) who left due to the overbearing micromanaging and expectations. Sales will make huge promises that you are then expected to perform, which leads to this job consuming your life.
If you can deal with the stress and terrible work/life balance, you'll be rewarded with a shout-out on the morning meeting. If the loan gets cancelled after all your hard work, you'll have low numbers for the month and make less bonus.
Benefits: Below average
PTO: You'll fall behind if you take time off
