Where to begin? The most recent reviews cover it well enough. I will reiterate a few of the main points
Management - most in management are not good leaders, they were either with the company long enough, hit their sales goals, or were 7th grade chess champions. Experiences vary from managers who won't help at all and just throw footballs around the hallway to those who micromanage - literally timing your bathroom breaks. Either way, not good
Product - the interest rates/costs are not that great, the main tactic is to get a customer to provide another quote and get an exception to beat it.
Benefits - very bad, high cost of for insurance, low 401k match. The "salary" for loan advisors is a non-recoverable commissions draw that you have to beat.
Support - the training for LOs is not great. Additionally, many of the operations and business development staff weren't well trained either. Many loan assistants would not get in to the files and ask you questions repeatedly, holding things up. Marble mouthed account reps would transfer screaming clients to you (literally cursing and shouting that they are not interested) and this would count for you lead quota of the day.
Reviews - there was a lot of pressure to get clients to write reviews on the various websites, I get it makes sense. But at lower, you are hounded constantly about this, they want you to ask for reviews from everyone you talked to to boost their online reputation. They even wanted everyone to write positive reviews here! Look at the reviews here prior to 2021. Inevitably, many people took the pressure as motivation to write fake reviews for each other, in some cases the management tolerates it.
