A lot of the big points have already been covered by other reviews - inadequate pay relative to the rest of the industry, mass lay-offs over Zoom, certain toxic individuals of which management left untouched despite multiple employee complaints - so I won't go over those.
An area which I've read little about in the reviews but particularly annoys me is how Lower portrays themselves online to potential future employees (@lifeatlower, LinkedIn, etc.). They present the company as a 'hip', 'cool', 'millennial- friendly' workplace with custom swag and pool tables and a soccer stadium. And though Lower does have those things and those things ARE 'cool', the company fails in all respects when it comes to things which matter: pay, vacation (three weeks including sick leave where more companies are moving to unlimited PTO), working from home and 401K matching.
The week I write this Lower won some sort of award for most 'millennial-friendly' workplace; which was ironically celebrated with a hype-reel which included shots of millennial-aged employees which no longer work there out of dis-satisfaction with the company!
And the final thing I'll comment on is the arrogance of certain high-ranking members of management. In many cases, most prominently during the demotion and firings of employees, management treated employees like idiots, believing we couldn't put two-and-two together on why certain decisions were being made. Telling operations staff they are being laid off/demoted for poor performance while loan volume simultaneously plummets based on interest rates and inflation rising is peak arrogance. And it's even stupider when it's followed by sales staff complaining about length of time for loans to move because there is no more operations staff!
