Lower reviews

So many. Started in sales and after a short while the promotion goal was increased. Not only that but the pay scale was also adjusted, lowering the commissions. Alarming considering the lower overall pay in relation to the industry standard. After about 1 ½ years in sales I moved to the operations side of the industry to enhance my knowledge of the process, rules, regulations, and underwriting procedures. My pay was cut once I made this move which really rubbed me the wrong way considering I had been with the company for 2 years at that point. When the pay for my position was raised back to my original level, I was left at the reduced amount. This led to me leading a team that I had built to accommodate an overflow of work and managing employees whose base salary was more than my salary. I requested a raise because of this but was told that wasn’t happening at the time so I transferred to a different team to get out of that dead end position with no opportunity for higher or additional compensation. Blatant favoritism and very much a “frat” culture. Being with the company since the beginning or being a top producer doesn’t make you a good manager, but the company acts like it does. It also seems that the people they want in leadership positions are the “yes men” that will just parrot what upper management says and won’t address the real issues at hand or have their teams backs when expectations are wildly unrealistic. Management refuses to listen to the grievances of the people that are the boots on the ground so that the broken pieces can be fixed and frankly seem content with the constant disconnect between the sales and operations staff, fueling the animosity between them. Mass layoffs. The company completely and totally dropped the ball with that. They assumed that we were dumb and would just blindly trust them when they said people were being let go due to poor performance even though some of those people were top producers. They had multiple layoffs and lied about the reasoning every time except for one of them. Lack of communication between departments, nobody is on the same page. PTO policy is ridiculous and there isn’t enough sick time. 401k match is a joke. The micromanagement is astounding, you will feel like a child sometimes. They have run their good employees into the ground and out the door by overloading them with work and some managers have even taken to threatening positions. No job is safe. They care more about quantity than quality even though they preach the opposite.

I would absolutely never recommend someone to apply at lower. In fact, coming to this company is one of my biggest regrets. The pay levels are terrible. Benefits are awful. There is absolutely no room for growth. Women are treated as second class citizens. Management does not do coaching’s or want their employees to improve, they’d rather fire employees. Every single person on my team is miserable. That really says something when every person I work with hates working at Lower. The CEO is so out of touch with reality it’s embarrassing. The company takes away our leads and then we are consistently getting in trouble because we aren’t taking enough leads. Or we get left with scraps to fight over. SMS transfers are an absolute JOKE. We aren’t given the tools to succeed. We are constantly told about inflation and how our customers need money more than ever, meanwhile, multiple employees are living paycheck to paycheck and/or have second jobs. Employees are absolutely not treated fairly, depending on your job title will depend on your level of favoritism and how many leads you have access to and the quality of lead. This job is, without a doubt, the worst job I’ve had in my entire life. 0/10 recommend lower.com in any level, whether that be as an employer or as an actual mortgage company.