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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,790 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Jan 11, 2018

      A bit chaotic

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Good Work life balance Great co-workers - you feel like you have an extended family

      Cons

      Need to hire qualified management. People with no experience are being hired to do jobs. This is set up for failure. The new merger has been a little too chaotic. We're expected to do our jobs with no direction. Basically we have to read the minds of our management.

      4.0
      Jan 6, 2018

      Controlled Chaos.

      Customer care manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a Big Company, multiple locations, easy to move and easy to make connections if you reach out. Good benefits and bonuses.

      Cons

      A lot of yellow tape, and dying culture. It is very Type A do your job and head home. Easy to feel lost

      1.0
      Nov 9, 2017

      Worst Place

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Downtown location. Nice co-workers.

      Cons

      Rules of engagement was a joke. ROE allowed other sales people to steal your signed inked deals which impacted my sales quota. Very shaddy. For instance I sold a deal worth 3 months quota. A sales rep in another department claimed he already had account. I worked exclusively with client for two months. The client President of the company signed the deal. The day after it was signed the sales rep and gis manager went after the sale. They were awarded the sale. The client was furious because he had no idea who this sales rep was and caused discord during major fiber installation. Client wanted me back on the account and told management he did not know the street sales rep. Management ignored clients concerns. Absolute mess steer clear.

      Viewing 343 - 345 of 7,790 Reviews
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      Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.