Lumen reviews

3.4

57% would recommend to a friend

(7,794 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Mar 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Organization represents as a Cloud and hosting competitor and have the formula to compete with direction and new leadership.

Cons

Replace the top heavy salaries of the ones who are leading this mess!!! However, the structure and organizational clear lines of business is muddy and non-existent. They should have been well past the acquisition pains of purchasing Savvis and they are not. The are preparing to expend current staff and are not communicating nor taking care of the current employees that took them to the level they've risen to over the years. Take care of the employees that built your organization. Stop low balling them on pay and not giving opportunities to current employees that have earned the position; this is very discerning. HR, Marketing and Branding (non-existent) Sourcing (inexperienced and non-effective) and Sales teams are stuck without a game plan and are continuing the same mistakes in order to hold on to their jobs! You sit back and continue with a non existent strategy while your competitors take the market. Treat your employees with respect and stop back biting!

2.0
Feb 9, 2015

Customer Service and Sales Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have great medical insurance and will allow you to put a domestic partner on it

Cons

No matter how many sales you get they are never satisfied so people start pushing sales through that aren't legitimate. Pay is horrible. and all the prizes they give you for free they add to your ytd income so you have to pay taxes on it. No career opportunities over people with seniority even if you are more qualified for the job.

2.0
Jan 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Insurance and the Wellness Program

Cons

This was once a great company. It sprung a leak when it purchased Embark. That leak became a geyser after purchasing Qwest. Moving Qwest leaders into management positions in non-legacy Qwest areas. It's like giving the Queen Mary over to the crew of the Titanic. Moral is low. Retirement will not come quick enough. Upper management focusing too much on the larger cities. Rural offices are floundering.

Viewing 415 - 417 of 7,794 Reviews

Glassdoor has 8,443 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.