Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,444 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 652 reviews)); "Good Work Life Balance and WFH" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 499 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "We did have a good work from home program but it also has changed." ((in 167 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 128 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Jan 23, 2015

If Process Were A Deity CenturyLink Would Be Its Temple

Senior acquisitions sales executive

Recommend

CEO approval

Business Outlook

Pros

Great place to get some experience. Out of the 10 people they hired in the Acquisitions department only 3 people had industry experience. They would even hire people into Lead positions making $65,000 plus in salary with zero industry experience. So this is a well compensated way to Lear the business.

Cons

The Portland branch is historically the worst performing branch in the company. There is a constant revolving door for sales professionals and management. I suggest get in, learn the business then work on finding another position. They send you to Denver for training which is very product focused and make you go through days worth of extremely boring videos and in the end you still know next to nothing because none of it explains how to process a sale. The culture in the office is very negative. The current manager prides himself on riding his team like a backpack especially if you're successful. Hopefully he will get replaced soon but if he's not you are in for a whole new meaning of micro-managing.

1.0

Jan 22, 2015

Used me up.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Gained the experience I need to get ou not oppressed Louisiana.

Cons

Constantly discrimination towards LGBT.

5.0

Jan 5, 2015

Really good company to work for

Noc tech

Recommend

CEO approval

Business Outlook

Pros

Decent pay scale, management culture is fairminded and results oriented. I worked with Sprint and Embarq before the merger and although CenturyLink was a step down - in terms of less schedule flexibility, less generous shift differentials, 401k less generous, vavcations, holidays, raises, etc etc, still it was pretty darn good.

Cons

I was an operator, clerk and service rep. These jobs take a lot of listening skills, patience, and problem solving. There was usually sales pressure in the background which quite honestly I can do without to say the least! I bet every dime they make from forcing stuff on.people they don't want, they have to give back a buck or more.IMHO! I also worked voice NOC and data NOC. These were wonderful jobs requiring alertness and study to keep up with tech developments. Under Sprint we got paid vendor training and travel but under Embarq and CenturyLink the bean counters cut that and probably gave it to the CEO as a bonus, or simply lost it on the nextel fiasco!

Viewing 418 - 420 of 7,795 Reviews

Jobs at Lumen

Business Intelligence Analyst

Director II Capture & Proposal Public Sector (SLED)

Lead Network Modeling & Strategy Planner

Account Manager I - Wholesale

Lumen

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If Process Were A Deity CenturyLink Would Be Its Temple

Used me up.

Really good company to work for

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