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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,795 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      8K reviews
      1.0
      Jan 2, 2015

      Worst job ever

      Cssa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay with commissions was alright.

      Cons

      This is the worst company I have ever worked for. Sales quotas are unattainable, management only cares about meeting their numbers, customers want billing help but employees are taught that we don't have a billing department, only a sales department. You are required to sell products to little old ladies who are sobbing because they just lost their husbands. Managers micromanage like crazy, listening to your call and sending you instant messages about what to say and how to sell products. The union is a joke. Save yourself the headache and health problems and pass on this job.

      1.0
      Nov 16, 2014

      Commercial Account Manager - Apopka, FL

      Commercial account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free trip to Denver. Monday - Friday schedule. A slap in the face to make you see what you're doing with your life.

      Cons

      This company has no identity with the combination of Centurytel, Embarq, and Qwest. They still operate on three different billing systems, that don't communicate with one another. They flew me to Denver, CO for two weeks for their Sales Artists training. What a complete joke! No one in management has any clue as to what the job expectations are. It can take up to six months to receive commission for the sales you make. The account base they assign you has been raided by all of the other reps in the building before you came in because they're all desperate for a sale, which means your account base has already been beat up and ripped apart. I should have known better by how frequent this job is posted on indeed that this place is a revolving door! They can't hold onto any of the talent they recruit because of the poor job management and up do.

      3.0
      Nov 15, 2014

      If you're looking for a guaranteed 40 hour work week...

      Sales and service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cheap benefits, you will be able to work a guaranteed 40 hour work week with the opportunity of up to nine hours per week in overtime. There is job security here if you're able to make your sales goals on a daily basis.

      Cons

      Sales staff is paid a base pay of $10.50/hour

      Viewing 421 - 423 of 7,795 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,444 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.