Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,444 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 652 reviews)); "Good Work Life Balance and WFH" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 499 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "We did have a good work from home program but it also has changed." ((in 167 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 128 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

1.0

Nov 9, 2014

CenturyLink SBG Customer Service & Sales

Small business customer care & sales representative

Recommend

CEO approval

Business Outlook

Pros

Offers sales incentives in the form of electronic gifts & debit card cash. Customer Care & Sales reps are left alone to be independent reps to make their own decisions.

Cons

Qwest representives are being gradually terminated due to the difference in pay wage scale of the newly hired CenturyLink reps in the same dept. (They couldn't give the Qwest union employees less with the negotiated contact renewal, so this was their way of "leveling out the playing field" so to speak). Sales takes precedence over customer service (the more calls reps take the more likely they will make the sales goals each month). Dental plan doesn't cover anything other than basic dental work and the health plan could be better as well.

4.0

Nov 3, 2014

Century Who?

Director

Recommend

CEO approval

Business Outlook

Pros

fast paced work environment with a very flat management structure. very supportive of working remotely, very active board of directors involved with the long term strategy of the company

Cons

systems are not integrated. feels like 3 different companies. Shocked not to have single sign on for corporate access. requires 3 different logons.

2.0

Nov 2, 2014

Cuts Too Many Corners Just To Make a Dime

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

To be honest this is hard. Luckily a few good people strive to work with one another the best they can

Cons

After the merger with Century Tel they've turned system admins into a sweat shop. Fewer people, same or more work. Cuts everywhere whenever times look bad just to make it look good to the investors. Bottom line is quality goes down because something has to stop being done. We used to do a lot of proactive work and daily work that improved lots of areas. Now it's a matter of trying to stay afloat period and not get burned out. People have already been diagnosed with severe depression. I'm sure if examined you will find half the people are borderline

Viewing 424 - 426 of 7,795 Reviews

Jobs at Lumen

Lead Corporate Investigator

Business Intelligence Analyst

Manager Network Operations

Director HR Solutions

Lumen

Lumen reviews

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CenturyLink SBG Customer Service & Sales

Century Who?

Cuts Too Many Corners Just To Make a Dime

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