Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and good team environment. Mostly remote now so thats nice.

Cons

consistent changes yearly - never know when you'll be part of downsizing because of the companies debt -- however solutions engineers are mostly secure in this role.

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Lumen Response
3mo
Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We know how important transparency in change is, so we're sorry to hear that you faced challenges with this. We're always looking to tell the whole story by representing information and data accurately, completely, and timely even when difficult. We're glad to hear that you enjoyed our benefits, team environment, and agile working model. Best of luck to you in your career, thank you again for your feedback.
3.0
Feb 23, 2026

Decent company

Recommend
CEO approval
Business Outlook

Pros

Compensation Jobs are mostly remote based

Cons

Do not have full support of development

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Lumen Response
3mo
Thank you for sharing your feedback with us. We value your input. We take support of development seriously, and we recognize that it can be challenging. This will help us more clearly take any necessary action, as we believe in helping everyone to reach their full potential. Great to hear that you valued our agile working model. Thank you again for your feedback. We wish you all the best as you continue on with your career.
3.0
Feb 19, 2026

Not too bad

Recommend
CEO approval
Business Outlook

Pros

The hours and and pay.

Cons

You never knew what leadership was thinking or about to do.

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Lumen Response
3mo
Thank you for your insight into working at Lumen. Because of feedback like yours, we get better every day. We're sorry to read that you have not experienced lucidity from leadership. Transparency is important to us, so we're always looking for ways to focus on telling the whole story by representing information and data accurately, completely, and timely, even when difficult. We hope that you continue to enjoy our scheduling and compensation practices. We really appreciate your feedback. Thank you for your hard work!
Viewing 49 - 51 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.