Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, Salaries are as per market standards

Cons

No onsite opportunities Less number of projects

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Lumen Response
3mo
Thank you for taking the time to write a review. We appreciate your feedback. Regarding your comment about onsite opportunities, it's indeed challenging to garner projects when entirely remote. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're always looking to improve our model, so we're glad to have your feedback. Great to hear that you have enjoyed our balanced work-life and compensation practices. Best of luck to you in your career. We're happy to have you on the team!
4.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, great support from everyone

Cons

Lots of coworkers are offshore

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Lumen Response
3mo
Thank you for taking the time to write a review. We appreciate your feedback. We recognize your experience with offshore teams. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. We're always looking to accommodate for our working model. We hope that you continue to enjoy our agile structure and team support! We're happy to have you on board, thank you for the work you do with us.
3.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, very professional, typical corporate culture without being toxic

Cons

Legacy systems with often poor documentation, very weak training program to get you up to speed if you aren’t coming from a previous telecom role

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Lumen Response
3mo
Thank you for your input—we truly value the feedback of our people. We recognize that UX and training programs can be challenging. As we continue to make improvements, we will keep your review in mind. We're glad to hear that you value your coworkers and our culture! We really appreciate your feedback, thank you for the work you do with us.
Viewing 52 - 54 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.