Lumen reviews

3.4

56% would recommend to a friend

(7,800 total reviews)
avatar

Kate Johnson

68% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Jan 9, 2020

what a joke

Recommend
CEO approval
Business Outlook

Pros

some of my dearest friends came from there. the people.

Cons

the management is a joke. they don't care about anyone or anything but themselves

avatar
Lumen Response
6y
We are sorry to hear you did not enjoy your time here. At CenturyLink, we strive to create excellent employee and customer experiences, and our leaders are committed to creating a positive work environment.
2.0
Oct 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Jeff Storey is great as CEO. Seems to really care.

Cons

I wish I had better defenses to bad psychological activities. Watch out for widespread narcissism. Gaslighting and the supply / flying monkeys. Especially from the Broomfield guys. Well, I only saw it from that office. Mental toughness training is essential, and if you're working for a gaslighter, get out of there. Don't put yourself through it. If you're stuck, a grey rock strategy might be best. Social psychology understanding is a must. I liken my experiences to the Robbers Cave Experiment. Just human nature at work, and unskilled or inattentive management failing to solve bad dynamics, or worse, encouraging these things. Get rid of people if they're not needed, or if needed, help build an environment conducive to success. Help build your people if they're truly needed or cut them loose. Training was not offered. Conflict resolution? Nothing.

2.0
Oct 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Vast resources. One of the largest networks in the world

Cons

You will fend for yourself from day 1 trying to navigate the myriad of broken internal systems. Everyone who is supposed to be a support position to sales is actually a gatekeeper to the information/resources you actually need. Simple Quotes can take up to a month to complete. The commission structure is purposely confusing and after months of borderline harassment on my part to find out how it works I was informed that I could only make a fraction of what I they initially said. If you do get recruited make sure they give you the compensation/commission info in detail up front so you don’t get screwed like I did.

Viewing 562 - 564 of 7,800 Reviews

Glassdoor has 8,449 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.