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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,781 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      8K reviews
      3.0
      Jul 22, 2012

      Good place to work but could be better

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Fortune 500 company, 3rd Largest Telecommunications Company in the United States - Senior Leadership has positioned the company for future growth through acquistions

      Cons

      - Benefits have risen considerably over past couple of years - Pay seems to be below industry standard - Most jobs are being transported down the HQ in Monroe, LA. This place is not a good location, facility is nice but the CTL HQ is the ONLY thing going for the area. - Current promotions are now capped. If you are in a job making 50k a year and get a Director level job they are not paying director level money instead only giving a 10% increase overall

      3.0
      Jul 18, 2012

      Overall a good experience. Good pay. Recent changes have sparked a desire to look for other employeement opportunities.

      Strategic account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is in a growth mode. Recent acquisitions of Qwest and Savvis add to the large business and Enterprise sales segment.

      Cons

      Recent acquisitions have caused confusion within the sales force. Competition between new business units has created disruption with customers/clients. Clear communication and strategy from leadership is lacking.

      4.0
      Jul 11, 2012

      Could be Better

      Strategic account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay and benefits. Nice work environment. Friendly co-workers and lower management. Very flexible with schedule.

      Cons

      Constant never ending changes. Since first merger brought in new systems that set us back 10-15yrs. Takes longer and more complicated order entry. Need better raises. Health Care-price going up and covering less Web based training...need more one on one classroom training. Graded on score cards like school kids. New Soft phones--are not working. Can't get thru to other centers half the time to transfer, or if you do you hang up on one or both parties. Not a friendly system. Of course, I guess it goes with the order entry system.

      Viewing 7678 - 7680 of 7,781 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,431 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.