Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Dec 9, 2018

Be Wary

Recommend
CEO approval
Business Outlook

Pros

The company has a lot of potential. A lot of good people that want o help.

Cons

Sr. Management has no clear vision or plan to achieve it. Lot of good people, but very chaotic and it's almost impossible to get things doe or make a positive impact. Focus is always on current quarter results and EBITDA, so not real investment in growth or patience for programs that take longer than a quarter to return results. Therefore lots of short term, tactical thinking.

3.0
Jun 27, 2018

Supervisor

Recommend
CEO approval
Business Outlook

Pros

Great working with the technicians. Excellent benefits. Overall feeling of success when providing service to the customer. Definitely felt appreciated by my technicians and my manager.

Cons

To much pressure on the front line to get it done right the first time with not enough support and to little training. Expectations were not achievable.

2.0
May 17, 2018

Corporate Telecom - What do you expect?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are part of the network group, you will likely keep your job. Benefits and flexibility are very good. Pay is ok. Lower level management means well and does the best they can.

Cons

If you are part of anything other than network (i.e Prism, cloud, IT services), you are most likely going to be laid off very soon. The Level(3) merger has brought with it the same Reduction in Force management recipe previously seen with Level(3)'s quarterly lay-offs: Cut, cut, cut until profitable. CTL's stock dividend is one of the highest, and this hampers the free cash available for investments. Basically, neither CenturyLink nor Level(3) have innovated on their network, which is complicated as each is a Frankenstein's monster of acquisitions and disparate technologies. CenturyLink management repeats the "network first" mantra as if to warn other business lines that their time is soon coming to an end. Executives lack credibility, and middle management layers essentially focus on empire building and political maneuvering. I am shorting CTL stock with confidence.

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