Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,430 reviews left anonymously by employees. This rating has been stable over the past 12 months. 57% of employees would recommend working at Lumen to a friend and 48% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 699 reviews)); "Good Work Life Balance and WFH" ((in 618 reviews)); "The pay is good and the product line is broad" ((in 453 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 450 reviews)); "Good culture and down to earth coworkers" ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Lots of layoffs and re" ((in 158 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Dec 5, 2025

Multifaceted company focused more company performance that employees

It operations technician ii

Recommend

CEO approval

Business Outlook

Pros

Multiple departments within each division Opportunity to continue job related education and skills Opportunity to move around within the company

Cons

Payouts to the company take precedence over employee well-being and support Focused on numbers, reporting, and KPIs more than team support and solidarity

Lumen Response

6mo

Thank you for leaving a thoughtful review about your time at Lumen. We appreciate your feedback. We believe in helping everyone to reach their full potential. We're glad to hear that you have found numerous opportunities for growth with us. We're sorry to read that you have not felt support and solidarity. It's our priority to ensure that teamwork means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. Thank you again for your feedback, we wish you all the best with the next step in your career.

4.0

Dec 4, 2025

Decent Enough

Lead it systems engineer

Recommend

CEO approval

Business Outlook

Pros

Fairly stable, standard practices and benefits

Cons

Big company silos and difficulties

Lumen Response

6mo

Thank you for sharing your feedback with us, we value your input. We take compensation seriously. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad you're enjoying our practices and benefits. Understanding, respecting, and collaborating with others toward a common goal is one of our values. Thank you for being part of the Lumen team!

1.0

Dec 3, 2025

Don't do it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Affordable benefits, FTO, not much else

Cons

Lack of leadership, selfish management, no opportunity for growth, no team collaboration or communication, you are on your own to try to figure out how to get your job done (or even understanding what your job is as it changes regularly) in an ever changing landscape of management, tools and lack of training or even advisement of new tools. Products change constantly and you'd better do your research because they are not telling you much about it other than maybe a few sentences on a company wide call or an email. The sales alignment restructuring this year has been a giant challenge with all parties involved given different competing goals. Good luck if you want even a cost of living raise - not happening for close to a decade now - and they keep finding ways to take money from you while telling you (brainwashing you?) how great the company is doing. This used to be a good place to work but has gone steadily downhill for 8+ yrs.

Lumen Response

6mo

Thank you for sharing your experience with us. We need feedback to learn about how we can improve. We're glad to hear that you have enjoyed our benefits and FTO. We recognize the difficulties you have faced during your experience, we're sorry to read that you have not felt invested in. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for all that you do at Lumen.

Viewing 115 - 117 of 7,781 Reviews

Jobs at Lumen

Network Inventory GIS Engineer

Supplier Manager - CN

Account Manager I - Wholesale

Senior Vice President Corporate Development

Lumen

Lumen reviews

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Multifaceted company focused more company performance that employees

Decent Enough

Don't do it

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