Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

flex pto and coworkers are great for the most part. Trying to change the company vision and morale with dare to lead and now offering standard annual raises which were unheard of for years.

Cons

Too much change too fast. Changing so fast it can't be changed right, and they want to change all the things right now, with plenty of things missed, and unreasonable timelines. The expectation is to complete it regardless. Processes are constantly changing and people can't remember how or what to do. Do more with less and the stop lists are a joke. Nothing gets stopped they just lay people off or not back fill and expect the same work of the people that are left.

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Lumen Response
6mo
Thank you for sharing your experience with us. We want to hear from people like you to learn how we can do better. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. We recognize that your experience with change has been challenging. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for your hard work.
2.0
Dec 1, 2025

Stay away

Recommend
CEO approval
Business Outlook

Pros

Unlimited FTO is awesome and necessary

Cons

Everything outside of unlimited FTO

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Lumen Response
6mo
Thank you for taking the time to write a review. We value your input. We're glad you're enjoying the flexibility that Lumen offers with unlimited PTO. We recognize the challenges you have faced in your experience, please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for the work you do with us
4.0
Nov 30, 2025

Lumen

Recommend
CEO approval
Business Outlook

Pros

Good work life balance, good co-workers

Cons

Not much opportunity for upward placement

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Lumen Response
6mo
Thank you for sharing your feedback with us. We need feedback to learn about how we can improve. We believe in helping everyone to reach their full potential. Great to hear that you value our work life balance and community! We're happy to have you on the team at Lumen.
Viewing 118 - 120 of 7,781 Reviews

Glassdoor has 8,430 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.