Is Lumen a good company to work for as a Solution Support Associate?

Solution Support Associate professionals working at Lumen have rated their employer with 3.4 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Solution Support Associate Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Solution Support Associate interview questions at Lumen .

Does Lumen pay Solution Support Associate employees well?

Solution Support Associate professionals rate their compensation and benefits at Lumen with 3.1 out of 5 stars based on 31 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Solution Support Associate salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 709 reviews)); "Schedule is flexible and good for work/life balance" ((in 623 reviews)); "The pay is good and the product line is broad" ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 434 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Annual layoffs recently." ((in 151 reviews)); "low salary and non timely promotions" ((in 141 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

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Lumen

Lumen Solution Support Associate reviews

3.4

42% would recommend to a friend

(31 total reviews)

Kate Johnson

69% approve of CEO

33% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.0

Culture & values

3.1

Senior management

3.1

Compensation and benefits

2.7

Career opportunities

Solution Support Associate employees have rated Lumen with 3.4 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Solution Support Associate professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Solution Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

31 reviews

3.0

Jul 21, 2022

Company Culture

Solutions architect

Recommend

CEO approval

Business Outlook

Pros

Good benefits and working environment.

Cons

Depending on your manager. The year-end bonus is not great as the pool allocated has to be shared among the team.

3.0

May 19, 2022

Bad experienec

Solution engineer

Recommend

CEO approval

Business Outlook

Pros

Overall company is good with solid technology

Cons

The management was terrible. No training was provided to me when offered to others. I committed to the positon and worked hard only to be given a bad time by my manager. forcing me to resign.

4.0

Apr 3, 2022

N/A

Solutions architect

Recommend

CEO approval

Business Outlook

Pros

It can be good if you are patient with telcos.

Cons

It can be frustrating if you are impatient with telcos.

Viewing 16 - 18 of 31 Reviews

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