Is Lumen a good company to work for as a Solution Support Associate?

Solution Support Associate professionals working at Lumen have rated their employer with 3.4 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Solution Support Associate Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Solution Support Associate interview questions at Lumen .

Does Lumen pay Solution Support Associate employees well?

Solution Support Associate professionals rate their compensation and benefits at Lumen with 3.1 out of 5 stars based on 31 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Solution Support Associate salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Schedule is flexible and good for work/life balance" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 489 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 430 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 173 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 159 reviews)); "Annual layoffs recently." ((in 152 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews))

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Lumen

Lumen Solution Support Associate reviews

3.4

42% would recommend to a friend

(31 total reviews)

Kate Johnson

69% approve of CEO

33% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.0

Culture & values

3.1

Senior management

3.1

Compensation and benefits

2.7

Career opportunities

Solution Support Associate employees have rated Lumen with 3.4 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Solution Support Associate professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Solution Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

3.0

Jan 3, 2025

Dont miss it

Solution manager

Recommend

CEO approval

Business Outlook

Pros

flexibility, relationships, people, remote location,

Cons

Low Salary, they keep laying people off

Lumen Response

Thank you for sharing your feedback with us. We value your input. We're glad to learn that you took advantage of your work benefits. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices.

4.0

Dec 20, 2024

Flexibility but pay is not competitive

Solution manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility with work life balance, most direct management teams create comfortable cultures

Cons

pay will never be competitive. No christmas bonus in last 5 years, STI gets gutted, benefits are expensive, annual layoffs on all saints day

Lumen Response

Thank you for your insight into working at Lumen. We appreciate your feedback to help us improve. We're happy to hear that you had a great work-life balance to succeed.Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for all that you do at Lumen!

3.0

Sep 3, 2024

Not the best if you are older

Solutions architect

Recommend

CEO approval

Business Outlook

Pros

Good people, stable work, good benefits and pay

Cons

Constant change, young leadership, lack of technical direction at times, very PC work environment

Lumen Response

Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

Viewing 1 - 3 of 31 Reviews

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Lumen Solution Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dont miss it

Flexibility but pay is not competitive

Not the best if you are older

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