Is Lumen a good company to work for as a Solution Support Associate?

Solution Support Associate professionals working at Lumen have rated their employer with 3.4 out of 5 stars in 31 Glassdoor reviews. This is a higher than average score with the overall rating of Lumen employees being 3.3 out of 5 stars. Search open Solution Support Associate Jobs at Lumen now and start preparing for your job interview by browsing frequently asked Solution Support Associate interview questions at Lumen .

Does Lumen pay Solution Support Associate employees well?

Solution Support Associate professionals rate their compensation and benefits at Lumen with 3.1 out of 5 stars based on 31 anonymously submitted employee reviews. This is 9.2% worse than the company average rating for salary and benefits. Find out more about Solution Support Associate salaries at Lumen.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 709 reviews)); "Schedule is flexible and good for work/life balance" ((in 623 reviews)); "The pay is good and the product line is broad" ((in 458 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 434 reviews)); "Good culture and down to earth coworkers" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 155 reviews)); "Annual layoffs recently." ((in 151 reviews)); "low salary and non timely promotions" ((in 141 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

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Lumen

Lumen Solution Support Associate reviews

3.4

42% would recommend to a friend

(31 total reviews)

Kate Johnson

69% approve of CEO

33% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.0

Culture & values

3.1

Senior management

3.1

Compensation and benefits

2.7

Career opportunities

Solution Support Associate employees have rated Lumen with 3.4 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Solution Support Associate professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Solution Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

2.0

Feb 7, 2022

Needs some serious structure and cleaned up processes

Solution support associate

Recommend

CEO approval

Business Outlook

Pros

Wonderful group of people to work with. Truly feels like a family.

Cons

Incredibly poor structure. I am not given work, I have to find it and beg for it. Processes slow down production time to a crawl, a simple installation can take months, and the process to getting to that point can also take months.

5.0

Jan 4, 2022

Future Solution Engineer working alongside Architects and Engineers to connect people to the 4th industrial revolution.

Solution support associate

Recommend

CEO approval

Business Outlook

Pros

A supportive work envireomet with a great work-life balance. People are eager to work with and support you. You are educated and versed in network, computing and bleeding edge technology.

Cons

The Processes and tools are old and can be clunky to work with. The workaround process is heavy.

3.0

Oct 4, 2021

Lumen

Solution architect

Recommend

CEO approval

Business Outlook

Pros

yes this is a big company

Cons

No cost of living increases

Viewing 19 - 21 of 31 Reviews

Jobs at Lumen

Software Developer II

CMMC Compliance Analyst

Senior Software Developer

Senior Lead Monetization Analyst

View all Solution Support Associate Jobs

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Lumen Solution Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Needs some serious structure and cleaned up processes

Future Solution Engineer working alongside Architects and Engineers to connect people to the 4th industrial revolution.

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