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      Luna Physical Therapy

      Engaged Employer

      Luna Physical Therapy reviews

      3.9

      77% would recommend to a friend

      (87 total reviews)

      69% positive business outlook

      Ratings by category

      4.3

      Work/Life balance

      3.9

      Culture & values

      3.7

      Diversity & inclusion

      3.7

      Career opportunities

      3.6

      Senior management

      3.4

      Compensation and benefits

      Luna Physical Therapy has an employee rating of 3.9 out of 5 stars, based on 87 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Luna Physical Therapy employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      87 reviews
      5.0
      Nov 19, 2025

      Amazing company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company actually believes in and demonstrates the work culture it promotes. Team members and managers are kind and helpful with no micromanagement. Remote work and flexibility are a game changer

      Cons

      Benefits could be better overall.

      1.0
      Oct 24, 2025

      Micromanaging and too much AI failures

      Physical therapist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Schedule self and mostly independent management of caseload.

      Cons

      Yikes, crazy micromanagement for a self employed PT is crazy. It sounds good in theory, but zero support or assistance of any benefit. They are extremely slow to assist with actual health/patient care communication- but will waste your time with nonsensical and unnecessary messages and comments that are irrelevant to patients. They proof read your notes and decline them with no rhyme or reason…you don’t even know who is declining the notes and despite great documentation they will decline your note delaying your income. In the last year they have limited your ability to transfer your money into your account, the app bugs and errors are exhausting and the only solution ever provided is to “clear your cashe in the settings” (fun fact that will also rest to auto accept patients and log you out of the app entirely) literally no humans to talk to. I hate it, but love my patients- actively seeking something else because I am fed up.

      avatar
      Luna Physical Therapy Response
      7mo
      Thank you for the feedback. I want to address the specific concerns you've raised if that's okay! Your review has actually inspired some good behind the scenes action. We're working on pulling together all the channels where we receive feedback on the therapist experience so we can provide cohesive quarterly recommendations to our product team, with a clear emphasis on prioritizing the issues that matter most to therapists. Not everything will get solved at once, but we really don't want this to be your experience, or for any Luna PT. On chart reviews and declines, we do review each chart against our documentation standards, and when charts are declined, they're reviewed quickly by the team and sent back to the therapist with clear feedback on what needs to be corrected. Our clinical documentation standards apply consistently to all therapists to ensure quality and compliance. We communicate the reasons for any chart rejections so therapists can address them. On support responsiveness - I hear your frustration about feeling like there's "literally no humans to talk to." We have a dedicated Therapist Enablement channel in chat where you can reach out with questions and request to speak with a PT live when needed. If you've been getting stuck with just "clear your cache" responses or experiencing long delays on legitimate clinical questions, that's not the experience we want you to have. We could do better with making it more clear during onboarding or in continued communications that therapists know they have this in-app chat option to request a real human. On the app issues and money transfer limitations, the app bugs are technical problems we need to fix. App issues shouldn't be requiring constant workarounds. On transfers specifically, we did adjust the withdrawal frequency because we were paying transaction fees for therapists every single time they withdraw, and some were doing it daily. Therapists can still withdraw twice monthly at times they choose; so similar to biweekly pay cycles you'd see at other companies, but still better because PTs decide when to get paid. We felt that was a fair way to go about changing to still give them the control but not break the bank in all these transaction fees which most definitely add up. I understand that is still a change and change is somewhat annoying at times for sure especially if there's no seemingly reasonable explanation as to why. I hope this was as helpful as your review was for us. We appreciate your time with Luna!
      2.0
      Oct 18, 2025

      Good Side cash but an "interesting" Company

      Physical therapist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has its pros and cons like all companies. Some of the Pros is very good competitive salary per session. If you get your own clientele, you get a higher salary per session which is nice since you get rewards for going the extra mile. App is ok (see cons of that). Make your own schedule from 7am to 930pm

      Cons

      Unfortunately, as time goes on working here. There have been more and more cons with the Company as a whole -The app is consistently getting more and more buggy to the point where it is making larger and larger mistakes, which gets a little concerning and one really needs to go back and double and even triple check their work to make sure all looks good -There is a very large lack of communication since everyone in the company is digital. What that means is, if you send out a email for assistance, someone will answer within a few days, then while that question is open, someone else will also open another message for the same question, or once the message has been answer, ANOTHER person will reopen the question to try and assist, so there's really no communication with what's going on - There is now a concierge fee for clients, which does take a toll and is a hard sell to clients to be a part of luna. Example: If I have a client that have full coverage for PT with primary and 2ndary insurance, there is still a $7.50 per visit service charge due to insurance cuts, which I understand the cuts, we all do, but it's now a hard sell to come to luna because of this. -Customer service is getting alot worse. Ive had MANY clients that have spoken to people at luna and they have had VERY bad reviews of this. from Speaking to someone that was just absolutely rude, to having someone not knowing what to do and being on hold for hrs. This NEEDS to be addressed for you guys are the first line of welcoming a new client, and when you hear these things happening to clients more frequently, it gets concerning to lose that client over miscommunication - Zero growth in the company...nothing to go for but just more money, which is ok

      avatar
      Luna Physical Therapy Response
      7mo
      Thank you for taking the time to share your experience and for offering such thoughtful feedback. It’s clear you care deeply about your patients and the work you do. That means a lot to us. 💜 We know that things like communication gaps or app bugs can be frustrating. We’re working hard to smooth those out through stronger QA, better training, and tighter collaboration across teams. Engineering has been focused on improving therapist matching this year, which may have made other areas feel slower at times — but feedback like yours helps us stay focused on what matters most. If you’re open to sharing more details, please reach out to me directly at amber@getluna.com (and I promise it won’t get bounced around 😉). Your insight helps us turn feedback into real, actionable improvements. While not tied to Medicare, the concierge fee can understandably raise questions. It’s a small out-of-pocket cost that supports the coordination and convenience of receiving outpatient care at home. If it matters, the Terms of Use (https://www.getluna.com/terms-of-use) explains how it works and why it exists to help keep care accessible and sustainable for both patients and therapists. Appreciate the call out to continuing to advance the current employees and it’s really insightful advice, We’re proud that our internal promotion rate nearly doubled the industry average last quarter (24%), and always want to continue to improve in this direction. Thanks again for taking the time to share your perspective and such meaningful feedback. We hope you will feel comfortable reaching out to share more details directly.
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      ReviewsLuna Physical Therapy reviews

      Glassdoor has 151 Luna Physical Therapy reviews submitted anonymously by Luna Physical Therapy employees. Read employee reviews and ratings on Glassdoor to decide if Luna Physical Therapy is right for you.