Your managers, and THEIR managers always believe there is room for improvement. (they literally instill it at the manager meetings. it’s the whole company) So expect “feedback,” as they call it, in every aspect of your performance. As much i love lush’s values, they can be extremely political and strong in their beliefs. Even if you like what lush is fighting for, many customers do not. Any time a person sees your campaign sign out the window, they will laugh, give dirty looks, or better yet, come into your store and scream at you for being a “leftist.” They definitely don’t tell you how to prepare for that in the LushU training course lol. During covid, many sales associates and seasonals at my store cried from being yelled at by customers about things we were getting told to do by upper management. (put sanitizer on EVERY customer so they could pick things up, not allow them to pull down their mask while smelling things) and sure enough the customers went off on us. The management is passive aggressive and they think your feelings are just you “complaining” about the job because Lush is supposed to be a “positive” environment. You only move up if you express how much you LOVE your job. The double standards here are insane. Also floor leads talk about the negatives of everyone and how they can improve, but they do it in a passive aggressive “i’m better than them” way. I felt bad for the sales associates.
