Lush reviews

- Treat employees like less than human if they aren't senior staff. - Managers tend to enjoy sitting back and "overseeing" associates in order to "give feedback" when they believe the associates aren't being aggressive enough to customers. - Lots of pushing to make sales at any cost, they encourage associates to ignore customer discomfort and continue selling until they leave the shop. I was once asked what my 'reapproaching strategy' was for a customer who very angrily told me they wanted no help. - Infrequent breaks, and not-so-subtle hints that managers would prefer you didn't take breaks at all. - Inadequate training: never received health and safety training; had no employee guide to help learn store policies. - Lack of clarity on store policies led to employees being written up for violations they weren't even previously aware existed. - Management seems to quite quickly get a huge boost in power and most do not appear to be prepared for it, leading to abuse of power and a feeling that they are 'untouchable' and somehow above all other employees.

-Prepare to be numbers focused at all times. It’s ALL about driving sales and KPI’s at every single moment of the day. -Company will tells you it’s about creating great experiences for your customer, but if those experiences have a result of low conversion or if the customer doesn’t spend $30, be prepared to talk about what you should have done differently with them. -Feedback obsessed. You cannot just give straight forward feedback, everything needs to be planned and scripted with specific wording and makes the whole process so awkward. -Sales associates are expected to receive feedback at every moment of their shift after every interaction. -Chasing the ghost that was the 2015 bath bomb boom that lead to high sales. Business is declining from then and they don’t understand you can’t always be growing 50%+ every year. -You basically harass customers into talking to you. If you don’t you will be given feedback. -Global mystery shops used to label stores as “awful”. -“RST” is intensive. Every manager has cried from stress on a store visit before. -ZERO ROOM FOR GROWTH. HQ is in Canada, no opportunity for US employees to grow into roles other than retail. District level leadership aka “RST” is extremely limited and the select few company faves that have been in their roles for 10+ years move into those positions. RST is untouchable. -Your life becomes Lush. You become defined by your job, your friends become lush, you must add corporate profiles to your personal Facebook page. -Impossible to achieve bonus with the current state of the business. -Impossible to achieve a raise with current state of business. No guaranteed raise year on year.