Is Lyft a good company to work for as a Customer Associate?

Customer Associate professionals working at Lyft have rated their employer with 4.1 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Lyft employees being 3.8 out of 5 stars. Search open Customer Associate Jobs at Lyft now and start preparing for your job interview by browsing frequently asked Customer Associate interview questions at Lyft .

Does Lyft pay Customer Associate employees well?

Customer Associate professionals rate their compensation and benefits at Lyft with 4.9 out of 5 stars based on 19 anonymously submitted employee reviews. This is 30.6% better than the company average rating for salary and benefits. Find out more about Customer Associate salaries at Lyft.

What are the top reviewed jobs at Lyft?

Driver (2367) , Software Engineer (155) , Rideshare Driver (132) , Community Associate (127) , Senior Software Engineer (51) , Data Scientist (49) , Uber/Lyft Driver (47) , Independent Contractor (38) , Product Manager (32) , Customer Service Representative (31) , Operations Associate (30) , Ride Share Driver (23) , Operations Lead (22) , Recruiter (22) , Operations Manager (18)

What are the pros of working at Lyft according to real employee reviews?

"If you drive during prime time you can really make bank which is great for people in between jobs." ((in 326 reviews)); "Work when you want and earn what you want (you can make good money)." ((in 233 reviews)); "Flexible hours and fun you get to chat and listen to music all day esstenially." ((in 220 reviews)); "I think the culture and company is great in the United States" ((in 191 reviews)); "Great benefits with insurance and ride credits." ((in 154 reviews))

What are the cons of working at Lyft according to real employee reviews?

"Pay is low and you have to work your way up which could take a while." ((in 266 reviews)); "No bonuses and less per mile pay" ((in 71 reviews)); "Poor leadership and frequent change of priorities" ((in 70 reviews)); "Lots of Layoffs" ((in 39 reviews)); "Bad managers are not disciplined or held accountable, even when there is extreme turnover" ((in 33 reviews))

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Lyft

Lyft Customer Associate reviews

Item: Lyft
Rating: 1
Author: Current employee - Customer Experience Associate

4.1

99% would recommend to a friend

(19 total reviews)

David Risher

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.9

Compensation and benefits

4.0

Senior management

3.9

Work/Life balance

3.9

Career opportunities

Customer Associate employees have rated Lyft with 4.1 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Associate professionals have an excellent working experience there. Lyft is rated in line with the average (within 1 standard deviation) by Customer Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

1.0

Mar 23, 2016

Unable to Maintain Quality with Fast Growing Rate of Company

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

- Has great perks: $175 lyft credit, commuter benefits, free snacks and lunch, personal macbook, full access to Udemy courses, One Medical Membership, discounts on select items

Cons

- You have to deal with lots of office politics - No transparency - There is a lack of communication between different teams - Salary is not competitive for roles throughout the company - No opportunity for promotion or growth - Certain teams are looked down upon. There is definitely a hierarchy - and people make it known openly - On my direct team, it's a consensus that upper management is trying to make us quit - versus paying us severance. Several months previous, the majority of my direct team was laid off and outsourced.

Viewing 19 - 19 of 19 Reviews

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Lyft Customer Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unable to Maintain Quality with Fast Growing Rate of Company

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