Is Lyft a good company to work for as a Customer Associate?

Customer Associate professionals working at Lyft have rated their employer with 4.1 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Lyft employees being 3.8 out of 5 stars. Search open Customer Associate Jobs at Lyft now and start preparing for your job interview by browsing frequently asked Customer Associate interview questions at Lyft .

Does Lyft pay Customer Associate employees well?

Customer Associate professionals rate their compensation and benefits at Lyft with 4.9 out of 5 stars based on 19 anonymously submitted employee reviews. This is 30.6% better than the company average rating for salary and benefits. Find out more about Customer Associate salaries at Lyft.

What are the top reviewed jobs at Lyft?

Driver (2367) , Software Engineer (155) , Rideshare Driver (132) , Community Associate (127) , Senior Software Engineer (51) , Data Scientist (49) , Uber/Lyft Driver (47) , Independent Contractor (38) , Product Manager (32) , Customer Service Representative (31) , Operations Associate (30) , Ride Share Driver (23) , Operations Lead (22) , Recruiter (22) , Operations Manager (18)

What are the pros of working at Lyft according to real employee reviews?

"If you drive during prime time you can really make bank which is great for people in between jobs." ((in 326 reviews)); "Work when you want and earn what you want (you can make good money)." ((in 233 reviews)); "Flexible hours and fun you get to chat and listen to music all day esstenially." ((in 220 reviews)); "I think the culture and company is great in the United States" ((in 191 reviews)); "Great benefits with insurance and ride credits." ((in 154 reviews))

What are the cons of working at Lyft according to real employee reviews?

"Pay is low and you have to work your way up which could take a while." ((in 266 reviews)); "No bonuses and less per mile pay" ((in 71 reviews)); "Poor leadership and frequent change of priorities" ((in 70 reviews)); "Lots of Layoffs" ((in 39 reviews)); "Bad managers are not disciplined or held accountable, even when there is extreme turnover" ((in 33 reviews))

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Lyft

Lyft Customer Associate reviews

4.1

99% would recommend to a friend

(19 total reviews)

David Risher

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.9

Compensation and benefits

4.0

Senior management

3.9

Work/Life balance

3.9

Career opportunities

Customer Associate employees have rated Lyft with 4.1 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Associate professionals have an excellent working experience there. Lyft is rated in line with the average (within 1 standard deviation) by Customer Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

19 reviews

5.0

Oct 2, 2020

I miss working for Lyft

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

-coworkers are awesome -stocked kitchen on each floor (before transitioning to WFH)

Cons

-before transitioning to WFH, parking stipend did not increase when garage rates went up -got rid of monthly Lyft credits to do a percentage discount

4.0

Apr 29, 2020

Great benefits, so-so job

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

Incredible benefits, dogs in the office, great snacks, awesome people

Cons

Metrics make associates feel micromanaged, unclear tracking of metrics, performance depends on reviews from angry customers, poor handling of important team matters

3.0

Nov 6, 2019

Lyft Used To Be Great

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

Good financial compensation. Updated office equipment.

Cons

The energy at Lyft is that of an Emergency Room - except without the life-saving justification. The culture started to decline once they moved toward being a publicly-traded company. If you're looking for a company whose public-facing values match their internal ones, this is no longer that company.

Viewing 7 - 9 of 19 Reviews

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Lyft Customer Associate reviews

Ratings by category

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I miss working for Lyft

Great benefits, so-so job

Lyft Used To Be Great

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