Is Lyft a good company to work for as a Customer Associate?

Customer Associate professionals working at Lyft have rated their employer with 4.1 out of 5 stars in 19 Glassdoor reviews. This is a higher than average score with the overall rating of Lyft employees being 3.8 out of 5 stars. Search open Customer Associate Jobs at Lyft now and start preparing for your job interview by browsing frequently asked Customer Associate interview questions at Lyft .

Does Lyft pay Customer Associate employees well?

Customer Associate professionals rate their compensation and benefits at Lyft with 4.9 out of 5 stars based on 19 anonymously submitted employee reviews. This is 30.6% better than the company average rating for salary and benefits. Find out more about Customer Associate salaries at Lyft.

What are the top reviewed jobs at Lyft?

Driver (2367) , Software Engineer (155) , Rideshare Driver (132) , Community Associate (127) , Senior Software Engineer (51) , Data Scientist (49) , Uber/Lyft Driver (47) , Independent Contractor (38) , Product Manager (32) , Customer Service Representative (31) , Operations Associate (30) , Ride Share Driver (23) , Operations Lead (22) , Recruiter (22) , Operations Manager (18)

What are the pros of working at Lyft according to real employee reviews?

"If you drive during prime time you can really make bank which is great for people in between jobs." ((in 326 reviews)); "Work when you want and earn what you want (you can make good money)." ((in 233 reviews)); "Flexible hours and fun you get to chat and listen to music all day esstenially." ((in 220 reviews)); "I think the culture and company is great in the United States" ((in 191 reviews)); "Great benefits with insurance and ride credits." ((in 154 reviews))

What are the cons of working at Lyft according to real employee reviews?

"Pay is low and you have to work your way up which could take a while." ((in 266 reviews)); "No bonuses and less per mile pay" ((in 71 reviews)); "Poor leadership and frequent change of priorities" ((in 70 reviews)); "Lots of Layoffs" ((in 39 reviews)); "Bad managers are not disciplined or held accountable, even when there is extreme turnover" ((in 33 reviews))

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Lyft

Lyft Customer Associate reviews

4.1

99% would recommend to a friend

(19 total reviews)

David Risher

Not enough data to show CEO approval

98% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.9

Compensation and benefits

4.0

Senior management

3.9

Work/Life balance

3.9

Career opportunities

Customer Associate employees have rated Lyft with 4.1 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Associate professionals have an excellent working experience there. Lyft is rated in line with the average (within 1 standard deviation) by Customer Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

19 reviews

5.0

Jan 22, 2017

Lyft Customer Experience Team

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

Amazing job at hiring and building a team. Having gone from such a small team to over 300+ people now. Coworkers are amazing.

Cons

Sometimes scheduling can be a bit tricky, but this is a very small issue and really the only thought that comes to mind. Lyft is a great company to work for.

3.0

Nov 15, 2016

Room for improvement

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

Great benefits Fun environment Amazing culture The team is great, very creative and diverse group of folks who each bring their own special talents to the table.

Cons

Pay is low, seriously... should be more than 15$/HR for CEA's.. Management is messy. Systems need an overhaul, the app needs an overhaul, there needs to be more focus on testing a new update for the app or promotion before rolling it out and causing your Support bucket to overfill beyond unfathomable numbers. Not much room for growth. You'll be cross trained but you won't get a raise.

5.0

May 23, 2016

customer experience

Customer experience associate

Recommend

CEO approval

Business Outlook

Pros

The people are the best thing about the company. I don't think I saw one person not smiling during the interview process. Everyone acknowledged that they have never had a job like this and loved it. I agree.

Cons

There are no cons. This place is great. I see no reason why anyone could not flourish in this environment while having fun at the same time.

Viewing 16 - 18 of 19 Reviews

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Lyft Customer Associate reviews

Ratings by category

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Lyft Customer Experience Team

Room for improvement

customer experience

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