Is MAPFRE Insurance a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at MAPFRE Insurance have rated their employer with 3.2 out of 5 stars in 15 Glassdoor reviews. This is an average score with the overall rating of MAPFRE Insurance employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at MAPFRE Insurance now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at MAPFRE Insurance .

Does MAPFRE Insurance pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at MAPFRE Insurance with 3.3 out of 5 stars based on 15 anonymously submitted employee reviews. This is 12.9% better than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at MAPFRE Insurance.

What are the top reviewed jobs at MAPFRE Insurance?

Claims Adjuster (21) , Customer Service Representative (15) , Claims Representative (13) , Customer Service Representative (CSR) (9) , Manager (9) , Casualty Claims Adjuster (4) , Customer Service Representative II (4) , Administrative Assistant (3) , Analyst (3) , Business Development Manager (3) , Claim Adjuster (3) , Claims (3) , Insurance Agent (3) , Accountant (2) , Actuary (2)

What are the pros of working at MAPFRE Insurance according to real employee reviews?

"Great benefits and time off" ((in 40 reviews)); "Great people: non" ((in 24 reviews)); "Great location and coworkers." ((in 12 reviews)); "Curently have the option to work from home" ((in 11 reviews)); "I came to this job from a public accounting firm and the work/life balance is great which is very important to me." ((in 10 reviews))

What are the cons of working at MAPFRE Insurance according to real employee reviews?

"The management is terrible on both PD and BI portions for auto." ((in 30 reviews)); "Very low pay compared to industry" ((in 16 reviews)); "low salary and distance asd" ((in 13 reviews)); "Too many systems, no training, but then written up for not knowing the system." ((in 12 reviews)); "I finally had to quit a few months ago due to the supervisor and all the sh" ((in 12 reviews))

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MAPFRE Insurance

MAPFRE Insurance Customer Service Representative reviews

3.2

60% would recommend to a friend

(15 total reviews)

Jaime Tamayo

Not enough data to show CEO approval

60% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Senior management

3.8

Career opportunities

3.3

Compensation and benefits

3.2

Culture & values

2.8

Work/Life balance

Customer Service Representative employees have rated MAPFRE Insurance with 3.2 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. MAPFRE Insurance is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

1.0

Jan 12, 2015

Wasn't for me

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is a vending machine in the break room.

Cons

I was not a fan of their business practices because they pushed the envelope on what can cause me to lose my license and what wouldn't. I started working there with having experience from a Fortune 100 insurance company. I felt under appreciated, under paid, OVER WORKED and cried in my car before work because I despised it that much and I wasn't the only person. Thank GOD my car ended up breaking down and I was forced to resign.

4.0

Nov 10, 2014

Great benefits

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, decent hours. The advancement opportunities are great.

Cons

A lot of micromanaging. The training program is terrible.

2.0

Apr 22, 2013

Slow advancement, same monotonous boring routine day after day, and horrible company structure

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you come in with background insurance knowledge you can start off with a little higher pay. 401K, dental, vision plans are ok. Environment is ok if you're alright with the same mundane boring routine day after day.

Cons

Working in the customer service department is hell. You get nothing but complaints from customers and agents all day. Training is a joke. Company drops the ball all the time. ID cards and other documents are sometimes never sent to policyholders, agent websites and software crashes are almost every other day, accounting messes up the billing almost every month which leads to more disgruntled customers, company has no organization, advancement is extremely slow, expect maybe a .20 cent raise if you work your a#$ off for one year with a perfect attendance.

Viewing 13 - 15 of 15 Reviews

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Jobs at MAPFRE Insurance

Supervisor, SIU (Hybrid, Webster)

Claim Rep Sr, SIU - Casualty (Hybrid or Remote)

Claim Rep Sr, SIU - No Fault Litigation (Hybrid or Remote)

Buyer II / Procurement Specialist (Hybrid)

Claim Rep Sr, Casualty (Hybrid, Webster)

MAPFRE Insurance reviews FAQs

MAPFRE Insurance reviews MAPFRE Insurance Customer Service Representative reviews

MAPFRE Insurance

MAPFRE Insurance Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wasn't for me

Great benefits

Slow advancement, same monotonous boring routine day after day, and horrible company structure

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