MASS MoCA reviews

The Communications Department at Mass MoCA suffers from a serious lack of leadership and direction. Systems and workflows are outdated, inefficient and resistant to improvement which makes even basic tasks more difficult than they need to be. There is little investment in staff development, and opportunities for growth or mentorship are essentially nonexistent. Morale is low, and it’s not hard to see why. The staff is underpaid, overextended, and generally unhappy. Support is minimal, expectations are confusing, and accountability at the leadership level is noticeably absent. Transparency is also an issue. On my first day, I was informed that I would not receive holidays off—something that was never mentioned during the hiring process and absolutely should have been disclosed upfront. If you are looking for support, professional growth, or a healthy work environment, this is not the place. Proceed with caution.

Management lacks clear direction and often appears disconnected from the day-to-day realities of staff. Pay is well below industry standards for the amount of work and stress involved. Very little room for career advancement, with few opportunities for professional development or internal promotions. Work-life balance is almost nonexistent during event-heavy periods, with unrealistic expectations placed on employees. High turnover rate due to burnout and dissatisfaction, creating constant disruptions and a lack of continuity in teams.