MCI reviews

3.2

55% would recommend to a friend

(513 total reviews)
avatar

Anthony Marlowe

58% approve of CEO

58% positive business outlook

MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

513 reviews
2.0
Mar 6, 2021
Recommend
CEO approval
Business Outlook

Pros

amazing team members and i love what i do. My supervisor is sweet as pie and tries hard to answer all of our questions. My coworkers are amazing and super helpful when i need it.

Cons

trying to get a question answered is like pulling teeth, no one has a correct answer or those answers change everyday. Rules and scripts change and you are not notified of the change until you see and have to adjust to the change immidiatly and it is very frustrating. Trainging was very short and i was never sent my information from training no matter how many times i asked and i have no idea how to contact HR its like they do not exist. I was told by another teams supervisor that there is a new policy that we are not allowed to have anything in our household connected to wifi, that only our computer can be connected to the internet but it has to be connected through hard wire not wifi (which is not what we were told when we started) me and other team mates of mine explained to this supervisor that it was not possible to make other people we live with not use the wifi while we are working, whether it be for school, entertainment or medical reasons, this supervisor then replied she was sorry but that was the policy and we will be sent out a paper to sign and if we didnt sign they would have to "term" us. needless to say we were not very happy to hear that. I will say i have not received any such letter yet stating that and this supervisor has since deleted her comment and we were removed from her group chat. some of my team mates have had trouble with getting paid, checks not coming in the mail or coming weeks late, or DD not kicking in etc.

3.0
Mar 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Working for MCI allows me to stay home with my kids. The client I am working for requires me to do chats so no phones! The company offers incentives for referrals and offers many chances to get overtime.

Cons

A major downfall for the company is being threatened with corrective actions for taking my scheduled break. I have been told I need to wait to take my break for hours. If you need time off, you better have a two week notice or a doctors note. No sick days since you work from home. I have had to wait a week past my scheduled pay day because of delays (wasn't notified).

Viewing 376 - 378 of 513 Reviews

Glassdoor has 572 MCI reviews submitted anonymously by MCI employees. Read employee reviews and ratings on Glassdoor to decide if MCI is right for you.