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      MCI

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      MCI reviews

      3.2

      55% would recommend to a friend

      (513 total reviews)
      avatar

      Anthony Marlowe

      58% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      MCI has an employee rating of 3.2 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      513 reviews
      5.0
      Jan 5, 2025

      Love love love onemci

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love working for MCI, so many resources are available to us and it’s not hard to keep up and stay working all 40 hours. If you have scheduled & excuses doctor appointments or scheduled visits for kids that’s something that could stop a person reaching their 40 hour mark weekly. But if you put MIND over MATTER and keep a team player attitude through the work days with high scores on APH, AOT, etc…. Going home for you will be very hard and all supervisors encourage or warn you if expectations are not being met in the MCI World. I appreciate the OT given if earned , I love this job and care for the members MCI has for us as well :) — N’Dia Cole

      Cons

      Cons are not being able to do overtime automatically. You have to put the work in!

      5.0
      Jan 5, 2025

      Experience

      Outbound call agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been working with MCI over a year now, and I work from home. The best thing I got from MCI is a happy workplace, supportive colleagues and the best supervisor.

      Cons

      No bad experience at all.

      1.0
      Jan 2, 2025

      Absolutely Horrid, Run Away As Fast As You Can!

      Floor supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-Workers are honestly the only positive of this workplace. Guaranteed 40 Hours, but this is a double-edged sword. (See the Cons)

      Cons

      Pay is ridiculous, I started at 14$ per hour and the classes after myself were making less. They say you'll get a raise after 1 year of employment, but they won't give you a raise. Upper Management doesn't actually care about the agents, just producing numbers to bonus themselves out at the end of the month. HR is obviously there only to protect upper management. You'll be forced to maintain 40 hours, or you'll get into trouble and possibly be terminated from the 'project'. There are many shady business practices behind closed doors, which is a cause for concern regarding the pay of the agents.

      Viewing 61 - 63 of 513 Reviews
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      ReviewsMCI reviews

      Glassdoor has 572 MCI reviews submitted anonymously by MCI employees. Read employee reviews and ratings on Glassdoor to decide if MCI is right for you.