Does MCI pay their employees well?

According to anonymously submitted Glassdoor reviews, MCI employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at MCI. This rating has decreased by 19% over the last 12 months.

How satisfied are employees working at MCI?

57% of MCI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MCI 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at MCI?

Customer Service Representative (114) , Customer Service Representative (CSR) (27) , Call Center Agent (20) , Customer Service Agent (17) , Sales Representative (16) , Call Center Representative (14) , Customer Service (14) , Agent (9) , Account Manager (8) , COVID VACCINE SCHEDULER (7) , Operations Supervisor (7) , Sales Agent (7) , Supervisor (7) , Sales Associate (6) , Vaccine Specialist (5)

What are the pros of working at MCI according to real employee reviews?

"Ill be able to work from home" ((in 35 reviews)); "The people there are great and enjoy being around them" ((in 29 reviews)); "Supervisors are supportive and encouraging" ((in 19 reviews)); "Great coworkers and really loved the work" ((in 15 reviews)); "Mci has great benefits and very flexible" ((in 11 reviews))

What are the cons of working at MCI according to real employee reviews?

"Low pay and boring work" ((in 36 reviews)); "Bad management" ((in 21 reviews)); "No training provided, learn yourself on the job" ((in 19 reviews)); "Lack of communication happens quite often" ((in 10 reviews)); "Really low base salary for a company at KL" ((in 7 reviews))

What are employees saying about MCI layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MCI layoffs and their outlook for job security at MCI in 2026.

What are the top reviewed MCI locations?

Iowa City , Savannah , Spearfish , Sioux City , Las Cruces , Melbourne , Jacksonville , West Des Moines , Wichita , Dakota Dunes , Des Moines , Dallas , Orange Park , San Diego , Houston , Killeen , Orlando , Tampa , Birmingham , Dothan , Tucson , Washington , North Sioux City , Colorado Springs , New Orleans , Atlanta , Waycross , Florence , Montgomery , Chicago

MCI reviews

3.3

57% would recommend to a friend

(513 total reviews)

Anthony Marlowe

61% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.3

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

2.9

Compensation and benefits

MCI has an employee rating of 3.3 out of 5 stars, based on 513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MCI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

513 reviews

1.0

Sep 9, 2025

MCI is awful all the way around

Member engagement coordinator

Recommend

CEO approval

Business Outlook

Pros

I can't really think if anything positive to say other than they are mushroom farmers.. keep you in the dark and feed you nothing but excrement..

Cons

they want you to bully customers into making appointments for Signify Health so that a provider can come into your home and make your insurance rates higher or cancel your insurance

3.0

Aug 18, 2025

My Experience

Call center agent

Recommend

CEO approval

Business Outlook

Pros

It's a job; If you need employment, they hire just about anyone quickly. Easiest job to acquire.

Cons

Low wages, Overflow call center- meaning you get the grunt work- unhappy customers all the time. No real room for advancement. Have also heard from fellow employees about pay mishaps, not getting the pay for hours worked.

1.0

Jul 22, 2025

Run!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy work Room for advancement

Cons

Pay Micromanaging Terrible insurance options Horrible work/life balance

Viewing 118 - 120 of 513 Reviews

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Jobs at MCI

Bilingual Tollway Customer Service Specialist

Bilingual Tollway Customer Service Specialist

Full-Time Outbound Sales Representative (Urgently Hiring)

Savannah, GA

View job

Full-Time Call Center Representative (Urgently Hiring)

Full-Time Customer Service Representative (Urgently Hiring)

MCI

MCI reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

MCI is awful all the way around

My Experience

Run!

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