First, I was promised a full-time job when I was hired at MOD, and I was expecting to work 40 hours a week, and said as much in both of my interviews. Upon starting work, I was only scheduled for around 20-30 hours per week, and after seeing the schedule, noticed that NO ONE working went above 30 or so hours a week. The MOD in Portland will make you think that you will be given a full-time position with close to 40 hours, if not a full 40 per week, when in reality you will be working a part-time job. This brings me to the next con of working at MOD Pizza. Although no one at my location was working a full 40 hours a week despite MOD's job postings explicitly advertising as full-time positions, my location was constantly understaffed, which brought additional stress to me and my coworkers during rushes. Often, we would have 10 or more online orders to prepare by a set time, while having to tell lines of in-store customers that they would need to wait upwards of 15-30 minutes while we rushed to prepare online orders, simply because we did not have enough people working to accommodate the influx of orders. On closing shifts, it was extremely common to leave work 2 hours or more past our closing time, again because there were not enough people working to ensure that we could get our closing duties taken care of in a timely manner. Because of the constant problem of staffing issues at the location I worked at and the high volume of orders to manage, it was incredibly common for me to outright skip my legally required 10 minute breaks and not take my 30 minute breaks until very late in my shift, often working for 5+ hours without a break of any sort. Because of the constant staffing issues, almost every staff member I worked with was incredibly burnt out and mentally drained. The third con of working at the MOD in Portland is the lack of structure when it comes to training. At every other job I've had, there have been clear training guidelines and experienced trainers available to guide any new employee and ensure that they understand their job description and everything it entails. At MOD, this was not the case. The first week I started, none of my coworkers were aware of what my actual job title was until I told them, and I was only "trained" on the actual duties of my job description when someone had time to show me how to do what they were doing. My second week working, I finally received a training packet that I should have received on my first day, with a checklist of training items to work through that I was never able to complete. I also learned that there were onboarding/training videos I was supposed to complete on my shifts, but with the previously mentioned staffing issues and high volume of orders, I had little to no downtime to watch these videos. The fourth and final con I can share about working at MOD is the upper management. Upper management for MOD is an absolute joke. As far as the General Manager goes, they had been sent to another store to fill in for that store's GM, so I can cut them a bit of slack when it comes to the lack of leadership in my store. However, they were constantly messaging my store's employee group chat last minute begging employees who were working at our (already understaffed) store to help out at the other store because they hadn't scheduled enough people. It's also relevant to mention that the other store was about an hour's commute from the store I worked at by public transit. Additionally, the higher-ups at MOD only care about profit and metrics, including how many of the various required checklists are completed throughout the day, which is near impossible when your store is already short-staffed and facing an incredibly high volume of orders. My main issue with the upper management at MOD was the previously mentioned issue with the lack of structure for training, which does not set new employees up for success in its current structure.
