Pros
Relatively personable, genuine, interesting people to work with, all now laid off as of March 2020
Cons
Promotes a deeply engrained "people" culture without enforcing any of the principles enlisted to do this. For a "start-up" culture more than ten years into its creation, those recruited from the restaurants to be given the "opportunity" of excelling their career were admittedly severely underpaid and asked to accept this for the benefit of the "mission" to do good in the communities. However, newly hired employees from outside the company were given grossly inflated starting salaries with the same experience and education as those recruited from within. Repeated reports made by coworkers within and without the department in which two vile, poisonous, verbally abusive employees worked, were ignored or acknowledged and simply brushed aside with a phony application of comraderie and elbow nudging to simulate understanding and togetherness from upper management who rarely had to interact with these individuals and receive their abuse. This resulted in the departure of at least three employees at separate instances after they could no longer stand to willingly come to work and feel the guaranteed assault on their intelligence, self-esteem, and sense of safety while at work and even after hours. All national campaigns meant to enact the "goodness", "people-centric" mission fell flat the instant they were no longer in public eye and in their creation were meant to portray the utmost charity for the least cost to the company possible, often expecting more out of the receiving nonprofit than the company was willing to provide. Annual performance metrics relied upon SMART goals created at the previous year's assessment with no follow up within the next year from management, clearly just an effort to check the box and hold no one accountable to growth or improvement for themselves or the company. When company-wide goals were not met, but made entireley with focus on the operations of the restaurant, a metric which is only largely effected by one significant and singular department, everyone was betrayed of the bonus AND salary increase. When lay-offs were necessary due to effects of the pandemic on profit, all those most experienced, loyal, long-term employees were axed and those lacking in experience, newer employees were left to hold the ship together with figurative fingers plugging holes, no regard left for morale, work-life balance, or decent compensation for overtime hours.
