MSI reviews

long work hours but its all good

The worst customer service in the industry, especially regarding tile. They had no idea how to service tile accounts accurately and they didn't care to make it better. While their granite slab business is very successful moving truckloads of low-priced, sub-par commodity material that doesn't require much service, their tile business is anemic due to constant mistakes and a "take it or leave it" attitude. Your life as a salesperson is spent dealing with hundreds of accounts, constant emails and phone calls with customers screaming at you about orders coming in wrong, broken, missing, etc. And you? Unable to resolve issues due to a strange system where no warehouse or support staff needs to listen to you to correct any problems. Consequently, the next day all the screaming starts again. Generally laughed at in the industry as selling cheap, lousy material... however, with over 20 branches and hundreds of millions in sales, I guess there's always a market for cheap crap.