Is MTM Health a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at MTM Health have rated their employer with 2.0 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of MTM Health employees being 3.1 out of 5 stars. Search open Customer Service Rrepresentative Jobs at MTM Health now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at MTM Health .

Does MTM Health pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at MTM Health with 1.4 out of 5 stars based on 75 anonymously submitted employee reviews. This is 69.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at MTM Health.

What are the top reviewed jobs at MTM Health?

Customer Service Representative (75) , Customer Care Representative (CCR) (15) , Customer Service Representative (CSR) (15) , Customer Care Representative (13) , Manager (13) , Dispatcher (11) , Supervisor (9) , Business Analyst (7) , CCR (7) , CCR I (6) , Customer Service (6) , Director (6) , Driver (6) , Talent Acquisition Specialist (6) , Trainer (6)

What are the pros of working at MTM Health according to real employee reviews?

"Benefits were good and improving" ((in 44 reviews)); "Work from home, Fantastic work life balance" ((in 41 reviews)); "Pay is decent" ((in 36 reviews)); "I love coming to work the people are great and I am really enjoying helping people with their medical rides." ((in 28 reviews)); "Good work life balance" ((in 21 reviews))

What are the cons of working at MTM Health according to real employee reviews?

"Poor management to employee relationships" ((in 23 reviews)); "Poor leadership, financial decisions and nepotism all over." ((in 11 reviews)); "Most, not all directors and Managers are clueless and have absolute favoritism." ((in 11 reviews)); "Managers are rude and unhelpful." ((in 10 reviews)); "Most upper management either is a relative or friend of the family...whether they know how to do their job or not." ((in 8 reviews))

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MTM Health

MTM Health Customer Service Rrepresentative reviews

2.0

7% would recommend to a friend

(75 total reviews)

Alaina Macià

15% approve of CEO

12% positive business outlook

Ratings by category

2.6

Diversity & inclusion

1.8

Work/Life balance

1.7

Senior management

1.7

Career opportunities

1.6

Culture & values

1.4

Compensation and benefits

Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

5.0

Aug 30, 2021

Best workplace ever ( Beats any call center hands down )

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Green company, Great work environment, hires all qualified candidates ( they promote military and disabled ), supportive in life an work! Our mission, goals, donating, volunteering and giving back to our communities is just the start! Great people to work with and for!

Cons

No, none at this time!

3.0

Aug 24, 2021

Remote position

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home-most equipment provided

Cons

To much emphasis on number of calls. Not quality.

1.0

Apr 1, 2021

Company steals employees incentive points

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Got to work from home

Cons

Recently left MTM have access to the employ incentive site for 30 days. Went to login to find out I won’t get my February incentive points because I left in March before February points posted. I was fully employed in February, earned those points and because they take until after the 20th of the month to give you the rewards from the previous month and I left in the 19th I lost the points. Your just a statistic at this company they don’t care about you as a person, your growth of anything.

MTM Health Response

Thank you for taking the time to provide your feedback. We appreciate you sharing your experience. We care very deeply for our employees and hold internal development/employee training in high regard. So that we can address this, please feel free to email us at talent@mtm-inc.net.

Viewing 28 - 30 of 75 Reviews

Jobs at MTM Health

Customer Service Representative

Customer Care Representative - WFH Wisconsin

Customer Care Representative - WFH Connecticut

Customer Care Representative - WFH Texas

Customer Care Representative - WFH Missouri

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MTM Health

MTM Health Customer Service Rrepresentative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Best workplace ever ( Beats any call center hands down )

Remote position

Company steals employees incentive points

Jobs at MTM Health

MTM Health reviews FAQs

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