MTM Health Customer Service Rrepresentative reviews

Old systems and software that have a lot of glitches. Everything done with function keys; no mouse. Trainers and others try to pump you up about career advancement but I believe it is more of who you know. There were 2 in my training class (only there for the first two weeks for orientation and system background) that were hired into positions that should have been promotions for current employees. During breaks and classroom visits, I saw that they were friends with the "right" people. The jobs were not given due to their experience. I also know a person who was hired in as a supervisor after being fired from a company where we both previously worked. Another con is that you do not get holiday pay or benefits until you've been there 3 months. That would have been Thanksgiving, Christmas and New Year's for my class. You also get your birthday as a holiday but only after 3 months. Insurance does not start until your 3rd month. I guess because there is such a huge turnover MTM decided they can save a lot of money by using the 3 month rule. They hire work from home but I don't think it is a good idea to send somebody home to work with only classroom training. Sets you up for failure. If you do work from home, you have to provide all your own equipment.

Training on their GMR program is a joke- No one stays on the same page so a lot of bad info is given to clients. Even floor supervisors don't care- they pretty much dont care and tend to pass the buck. A lot of backbiting like what you would expect in high school. The TX call center is frankly a joke- they don't really enforce contracted protocol to avoid potential complaints to the state. Difficult to request time off- And if you have to leave to go to the ER, they will still hold it against you- unless you are admitted overnight. I've seen people wheeled out on stretchers- and they were still penalized. They had implemented a 'badge program'- learn another departments functions (voluntarily), and you would receive a monetary bonus, either one time or pay raise. I put in my request, was told itd be submitted, only to follow up a month or so later and be told that the program was cancelled due to lack of interest. They never told anyone. Health insurance is not worth it.