Is MTM Health a good company to work for as a Customer Service Rrepresentative?

Customer Service Rrepresentative professionals working at MTM Health have rated their employer with 2.0 out of 5 stars in 75 Glassdoor reviews. This is a lower than average score with the overall rating of MTM Health employees being 3.1 out of 5 stars. Search open Customer Service Rrepresentative Jobs at MTM Health now and start preparing for your job interview by browsing frequently asked Customer Service Rrepresentative interview questions at MTM Health .

Does MTM Health pay Customer Service Rrepresentative employees well?

Customer Service Rrepresentative professionals rate their compensation and benefits at MTM Health with 1.4 out of 5 stars based on 75 anonymously submitted employee reviews. This is 69.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Rrepresentative salaries at MTM Health.

What are the top reviewed jobs at MTM Health?

Customer Service Representative (75) , Customer Care Representative (CCR) (15) , Customer Service Representative (CSR) (15) , Customer Care Representative (13) , Manager (13) , Dispatcher (11) , Supervisor (9) , Business Analyst (7) , CCR (7) , CCR I (6) , Customer Service (6) , Director (6) , Driver (6) , Talent Acquisition Specialist (6) , Trainer (6)

What are the pros of working at MTM Health according to real employee reviews?

"Pay is decent" ((in 42 reviews)); "Work from home, full benefits," ((in 36 reviews)); "The benefits are great and the chance to move up and expand in the company is amazing!" ((in 36 reviews)); "I love coming to work the people are great and I am really enjoying helping people with their medical rides." ((in 31 reviews)); "Great Leadership" ((in 23 reviews))

What are the cons of working at MTM Health according to real employee reviews?

"Poor management to employee relationships" ((in 24 reviews)); "Poor leadership, financial decisions and nepotism all over." ((in 11 reviews)); "Managers are rude and unhelpful." ((in 10 reviews)); "Most, not all directors and Managers are clueless and have absolute favoritism." ((in 10 reviews)); "Continuously getting transferred to new Supervisors." ((in 8 reviews))

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MTM Health Customer Service Rrepresentative reviews

2.0

7% would recommend to a friend

(75 total reviews)

Alaina Macià

15% approve of CEO

12% positive business outlook

Ratings by category

2.6

Diversity & inclusion

1.8

Work/Life balance

1.7

Senior management

1.7

Career opportunities

1.6

Culture & values

1.4

Compensation and benefits

Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

75 reviews

3.0

Feb 24, 2018

Wellness awareness removing barriers............

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people with awesome training and a great support system.

Cons

With this terrible flu that is KILLING people I was let go for having this awful flu. I had just completed my training and was on the floor days. First my 87 year old mom was hospitalized then I tested positive for A and then B. I had emergency room papers and follow up documentation from my doctor, and they just let me go. Supervisor wasn't very easy to get a call back from and HR lead me to believe I was going to be fine that I didn't have to physically bring my paperwork into the building still having the flu as I was advised to do from my supervisor. I was so excited to have gotten hired and my nature is helping people, as I take care of my mom with Alzheimer's , but I was not given any kind of a chance to return to my position at work. I am devastated. Hard to believe I was treated so unfairly. I even offered to start all over with training. My last job ended due to them closing and I felt so blessed when MTM offered me a position.

MTM Health Response

Thank you for taking the time to provide feedback. We appreciate you sharing your experience and we take your concerns seriously. So that we can address this, please email us at feedback@mtm-inc.net.

2.0

Aug 16, 2017

Not everything it's advertised to be

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Quick CSR advancement, cool co-workers, constant food, nice wages, schedule options, unpaid leave, PTO accrual is pretty good as well

Cons

Attendance is a joke and the policy for it sucks. You're strapped to your chair ALL day and Workforce literally OWNS you. Not enough people to take on the huge workload. Favoritism. Lack of training.

MTM Health Response

Thank you for taking the time to provide feedback. We appreciate you sharing your experience and we take your concerns seriously. So that we can address this, please email us at talent@mtm-inc.net.

2.0

Jun 25, 2017

Room For Improvement

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Potential growth with various locations, health and fitness initiatives, benefit package, multiple branches of related services, casual work environment, women owned, equal employment opportunity employer.

Cons

Too many layers of management, culture of nepotism/favoritism, promotions subjective, crowded floor space layout, lacked adequate bathrooms for number of employees, training program was new materials used need updating, training presentation lacked organized format, parking insufficient.

MTM Health Response

Thank you for taking the time to provide feedback. We appreciate you sharing your experience and we take your concerns seriously. So that we can address this, please email us at talent@mtm-inc.net.

Viewing 46 - 48 of 75 Reviews

Jobs at MTM Health

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Customer Service Representative

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MTM Health Customer Service Rrepresentative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Wellness awareness removing barriers............

Not everything it's advertised to be

Room For Improvement

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