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      MTM Health

      Engaged Employer

      MTM Health Customer Service Rrepresentative reviews

      2.0

      7% would recommend to a friend

      (75 total reviews)
      avatar

      Alaina Macià

      15% approve of CEO

      12% positive business outlook

      Ratings by category

      2.6

      Diversity & inclusion

      1.8

      Work/Life balance

      1.7

      Senior management

      1.7

      Career opportunities

      1.6

      Culture & values

      1.4

      Compensation and benefits

      Customer Service Rrepresentative employees have rated MTM Health with 2.0 out of 5 stars, based on 75 company reviews on Glassdoor. This indicates that most Customer Service Rrepresentative professionals have a poor working experience there. MTM Health is rated 42% below average by Customer Service Rrepresentative professionals compared to other employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      75 reviews
      1.0
      May 13, 2019

      horrible do not apply if u dont want your time waisted

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      None None None None None None

      Cons

      Disorganized Lack of communication They emailed me twice about open classes and each time ive called back like they said to in the email and nobody got back to me .. they said both times that classes were filled ... why email me then? This company is a joke if you want to build you career do not start with this company seriously..

      1.0
      Oct 13, 2018

      Beware. Of you, they do not care.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some flexibility on rules during special circumstances.

      Cons

      Couple of major things: 1. Management gossips about employees, including revealing to other employees about your personal physical ailments, which is a violation of HIPPA. 2. Refused to allow me to put my husband on my insurance. Gave us a one day notice to produce our marriage certificate before the deadline. We could not get it in time even though I could show how we owned property together for over 30 years. Husband had to do without insurance for many months. 3. LOW PAY - Not competitive with other companies. Extremely high turnover of employees moving on to better positions. 4. FORCED OVERTIME - See #3 above.

      3.0
      May 27, 2018

      Cliques, Cliques, Cliques...20% Office 80% High School

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Upper management and some in mid-management are professional and knowledgeable. -Great benefits package and company sponsored activities/programs/parties -A handful of indispensable and remarkable professionals -Upper Management responsive and attentive to entry level employees' concerns and receptive to input/suggestions

      Cons

      -Immature and unprofessional workplace culture among entry level customer service reps -Divisive and deceitful tactics used by some supervisors to gain their cliques' respect by degrading and targeting other employees -Juvenile environment and juvenile methods methods used to keep them in line; bathroom and coffee breaks are timed and the more you take lowers your bonus potential

      avatar
      MTM Health Response
      8y
      Thank you for taking the time to provide your feedback. We’re very sorry to hear you felt this way but we appreciate you sharing your experience and we take your concerns seriously. At MTM we hold internal development and employee training in high regard. We care very deeply for our employees and we are dedicated to always providing a rewarding work environment. If you have any other feedback, please email us at talent@mtm-inc.net.
      Viewing 43 - 45 of 75 Reviews
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      Glassdoor has 603 MTM Health reviews submitted anonymously by MTM Health employees. Read employee reviews and ratings on Glassdoor to decide if MTM Health is right for you.