Macy's reviews

3.4

51% would recommend to a friend

(31,083 total reviews)
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Tony Spring

61% approve of CEO

41% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,083 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
1.0
May 12, 2009
Recommend
CEO approval
Business Outlook

Pros

the work is simple, brainless at times. your experience here (good, bad, awful) will depend greatly on the type of people your co-workers are

Cons

if you work in commissioned sales, and your manager does not set ground rules on how to determine who gets which customer, or does not enforce the rules well, your going to argue constantly with co-workers. you'll hate this job when you have no one you can trust. turn over rate is very high for sales, this just makes finding people you can trust harder. there are responsibilities that must be shared with co-workers, like keeping clean, taking items back to where they were originally, making the items look presentable. if your co-workers are lazy, or want to focus on making sales, they are not going to take shared responsibilities seriously. worst care scenario, youll start your shift in a messy department, and your manager will want YOU to clean everything before you leave, at same time as meeting sales and credit card quotas for the day. if you like to use your employee discount, youll find that it wont take many purchases before you use all your earnings, and possilty future earnings if you pay with credit. if you thought you were poor before you took this job, the job can you even poorer. i never found it hard to resist shopping here, its just clothes and shoes. the discount is surely not a reason to work here, youll better prices for same items elsewhere. on-line for example.

1.0
May 9, 2009
Recommend
CEO approval
Business Outlook

Pros

It makes you appreciate the worst job you ever had in any industry before you found yourself on the selling floor at Macy's.

Cons

Inadequate training upfront and on the job. Widespread lack of respect for sales associates as professionals and as human beings. Too many department and store managers who deal with their own frustrations by verbally abusing the sales associates on the selling floor. A volatile political environment that sharply limits opportunity for professional development or career advancement (one day you're the "flavor of the month," the next day - performing at the same level - with no explanation you are instead treated with impatience and condescension, as if you are a not-very-bright child). Questions and suggestions from sales associates are encouraged, but rarely addressed, and sometimes are used as the object of retaliation. Erratic schedules that are often changed with less than 24 hours' notice (even for regular full-time associates). "Incentive programs" that provide rewards of novelty items with Macy's logo but little additional cash compensation. Unhealthy physical environment: vermin in stock rooms and under counters, infestations in employee lounge, and extremes in temperature year round.

4.0
May 1, 2009
Recommend
CEO approval
Business Outlook

Pros

Good people to work with. Commissioned sales was competitive, but not to the point of people being uniwlling to help others. Management does a good job of keeping associates up to date on what is happening in the store. They also stay on you about promoting certain products and brands.

Cons

I felt as though I was mislead about the true earnings potential during the interview process. Scheduling flexibility was not as easy as I would have hoped. This was my first experience working in retail and it was like a revolving door of people. I was there for less than a year and there was only one person who was still in my department when I left. Everyone else had left.

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Glassdoor has 32,696 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.