Macy's reviews

3.4

51% would recommend to a friend

(31,082 total reviews)
avatar

Tony Spring

61% approve of CEO

40% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,082 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
2.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

-You get paid weekly -Hybrid Schedule (only two days in office) -Community events and team building on site -Easy to juggle other tasks outside of work. You do not have to do anything outside of shift hours

Cons

-Management micromanages things such as break times, how long you are in personal - Pay is not great -Benefits take way too much out of your check -Customers are unpredictable -Not good if you struggle with mental health and anxiety

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Macy's Response
2mo
Thank you for sharing your honest experience as a Customer Service Representative. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you
3.0
Apr 1, 2026

Avg Retail Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The hourly rate was decent for the amount of work

Cons

Customers were incredibly rude. Had to try hard to not cry

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Macy's Response
2mo
We appreciate you taking the time to share your honest experience with us.
2.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Work alongside some great people.

Cons

Management expects you to be happy just for having a job.

avatar
Macy's Response
2mo
Thank you for taking the time to share your honest feedback about your experience.
Viewing 145 - 147 of 31,082 Reviews

Glassdoor has 32,695 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.